258 results found
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Ability to add customers on the mobile app
Ability to add customers on the mobile app
15 votesWe are thrilled to announce that now you can add new Customers from the mobile app. Thank you for your vote!
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alphabetical sorting of folders
It is not helpful to sort the newly created folders at the customer's site by creation. This should be adjustable, according to accesses or according to the alphabet
7 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and will be released in the upcoming version!
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automatic close resolve tickets
The possibility to automaticlly close tickets, if a ticket is automaticlly generated and get resolved.
13 votesHey,
This is possible via our time-based ticket automation rules.
Here's a guide on how to exactly do that: https://support.atera.com/hc/en-us/articles/5914785808156-Time-based-ticket-automation-rules#Closeaticketifthestatusis'Resolved'formorethanaweek
Hope this helps!
Yakov
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Updated Antivirus Information on the Device Dashboard
see all installed antivirus software on the device, to ensure you stay on top of customer security
24 votes -
Recent Processes View (Plus Real-time Notifications)
We will add an 'Recent Processes' option to the menu, enabling viewing of all current processes, and their outcomes, including installation of agents and patch automation profiles, as well as running scripts, and more. Additionally, real-time notification messages will report the outcome of each process.
Is this useful?
What else would you like to see here?20 votes -
Improved Xero Integration
What would your perfect Xero integration look like?
What can we add here or improve upon?
20 votes -
3rd party version report vs curent version
Would be nice to have a report that list installed version of a 3rd party software and compare it to choco database to let us know with is outdated. Defender for endpoint is doing this and it is very useful .
11 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
This report exists under the Software Inventory preset in the Advanced Reports, let us know what you think!
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Add customers from atera app
it would be really useful to be able to add customers from the atera app.
3 votes -
13 votes
Hey,
I am happy to let you know we have released this in the new ticket UI.
We have also added the option to sort the ordering of the conversation and to filter the thread based on public/internal notes
Hope this helps!
Yakov
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Search Device on Mobile app
Mobile app: you can look at tickets, but you can’t search for a device. You need to browse per page and to get to device.
1 vote -
The ability to filter by "Available Patches"
Like a "has patches avalible" instead of searching by specific patch
12 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
Please see the new "Patching status" filter under the advanced filters on the new Devices page.
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Notes section for customer and device
We'd like to see a notes section added to the "Customer" record, and a device specific notes section would be nice as well.
5 votes -
Notes field for devices.
Notes field for devices.
5 votes -
Network Discovery: Add SNMP Devices to Atera Monitoring
We're adding a feature to Network Discovery that enables you to find unmonitored SNMP devices, assign a monitoring agent, and add to Atera.
17 votes -
Make Anydesk technician client available for Mac OS
Currently the technician client only works for Windows OS.
10 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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Show manufacturer on network scan
It would be great if you could show the manufacturer for devices that are scanned on network discovery. There are usually a large amount of unknown devices and showing the manufacturer will help us figure out what it is.
Advanced IP Scanner does this check it out very handy.
Many devices have no interface to connect to so figuring out what it is involves pulling cables out.
3 votes -
Sort tickets by disabled technician
When employees quit, they usually leave behind a good amount of resolved tickets, that can be good to have easily accessible. It's not always easy to remember keywords from a ticket (especially if it's someone else's ticket).
So if we could sort tickets and filter it to a disabled technician, it'd be very helpful!
5 votesHi,
We're excited to inform you that the feature you suggested has been implemented and is now available to all users.
Thank you for helping us improve Atera!
This follows the following logic - You can sort by unassigned tickets, which is what the tickets will become once the technician is deactivated.
Best regards,
The Atera Team
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Customer portal translations
It would be nice to have customer portal in other languages (in my case Czech). Now it's unusable for most of my clients and therefore whole ticket system is unusable for me. I can help with translation.
6 votesHey Petr,
I will reach out to you personally via email to take care of this as soon as possible.
If there is anyone else who would like another language on the customer portal and is willing to help with the translation process, please reach out to me directly at Yakov@atera.com
Thank you for raising the request.
All the best,
Yakov
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use ticket automation rules to assign company
It would be helpful if a ticket / new contact could be assigned to a company via automation rules based on the email sender's domain rather than assigning them to 'Unassigned' customer and having their tickets be inaccessible to the end-client's techs.
4 votesThe ability to assign new tickets and contacts to a company or customer based on email domains exists.
You can do so from the customer page, please see the attached screenshot.
Yakov
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Faster Agent Manage Functionalities
We'll rework the infrastructure, with the goal being faster, real-time 'Manage' functionalities, and the elimination of timeouts.
15 votes
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