use ticket automation rules to assign company
It would be helpful if a ticket / new contact could be assigned to a company via automation rules based on the email sender's domain rather than assigning them to 'Unassigned' customer and having their tickets be inaccessible to the end-client's techs.
tom rudolph
shared this idea
The ability to assign new tickets and contacts to a company or customer based on email domains exists.
You can do so from the customer page, please see the attached screenshot.
Yakov
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Tony Capewell
commented
Yes, but if the email is not coming from a domain linked to the company, like an alert from a backup platform, how can it be linked to a customer?
We need the ability to read the email content when an email comes in and then assign to a company/contact using the email rules. -
Carlos Mercado
commented
I would also like that if the body of the message has certain phrase assign to x company.