129 results found
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transfer notes
Would be nice to have a way to easily transfer notes from one note to the atera knowledge base without just using copy and paste.
1 vote -
Add our customer's logo on the Customer portal
Add our customer's logo on the Customer portal. Right now we only have the option of adding ours and that's it. We want each of our customers to have their own logo on their portal
6 votes -
Ability to customize the Service Portal such that it defaults to "Login Using Activation Link" instead of "Login Using Password"
It would be helpful to be able to customize the service portal to default to "Login Using Activation Code" rather than "Login Using Password" We are using the login using activation code feature. However the service portal defaults to login using password and the users must click the button at the bottom of the page to toggle to the activation code feature. Communicating this to users is difficult. It would be much easier to have the ability to default to the page that they need and not have to click an extra button to get there.
2 votes -
Showing SLA also on Service Portal
It would be very nice to show the SLA also on the Service Portal. This allows the user to see when the ticket should be completed.
1 vote -
Customer portal work from home link
On the customer portal. If a user has work from home enabled, add a link to the top right by, Tickets, Add Ticket, Knowledge Base for remote control.
12 votes -
Export / import function Kowledge Base
Have a function to export the data in knowledge base. It can be handy for exporting / importing multiple artikels.
20 votes -
Change default language
It would be very nice to have a feature to set a default language on a customer portal. Like in my own case, i only have danish customers, but i cannot set the default language to be in danish only.
7 votes -
Tie ticket to a KB
Tie ticket to a KB. For example, if during a ticket, a certain issue was resolved, it would be nice to create a KB out of it for future references
4 votes -
Ability to view KB attachments.
Ability to view KB attachments. Right now, we need to download it to see it. So, when the guys are on the field, they don’t need to download it. It would make it easier.
3 votes -
AI capabilities for customer portal password: change domain
AI capabilities for customer portal password: Ability to change the domain password from the customer portal. Not just the local password
3 votes -
Customer Portal security and features
would really like to have security control over the customer portal. if we can have it so customers are automatically signed out after 10 minutes of inactivity (or a specific time frame set by admin) along with some form of 2FA.
would like to have custom repository for specific clients, so when they access the portal, they see apps, files etc., would like to see it be dependent on their role level to have control over specifics.
2 votes -
Search inside knowledge base on category
we would love to have an category search feauture inside of the knowledge base.
an dropdown menu beside the searchbar, with the option to select category. ( We now use the Category as Customer name ) and the section as different names like : Network documentation, Server Documentation, Backup Documentation. inside these sections we use the articles to have the information of the customer.
Little note : Also when Editing 'Articles' we can click on the right side on 'Edit Article'.
There all Articles are sorted on Category's. Thats Perfect! Only When i click on 'Display in Section' This sorting…18 votes -
Error/Non Existent URL
When on the "Custom Fields" page, The learn more text > "Add, view, or edit custom fields. Learn more" links to here "https://support.atera.com/hc/en-us/articles/4548348716188" which is a non existent article. Please fix this.
2 votes -
Removal of Knowledge Base from Customer Portal
Would like to have the flexibility to remove the knowledge base from within the customer portal.
3 votes -
Specific script for app for specific customers in the customer portal
Specific script for app for specific customers in the customer portal
2 votes -
White label mobile app for your customers
Create your own branded mobile app so your customers can create and manage ticket communications (via Customer Portal) right from their mobiles.
380 votes -
Add a support contact number in the Customer Portal
Need to add a support contact number in the Customer Portal.
12 votes -
Include "My Activities" in the Atera Console
It would be great to have the "My Activities" included in the Atera console so we don't have to go looking for it elsewhere and can just open it from the console without having to log in again.
7 votes -
Link Password to Knowledge Base
When an article is created for internal use, we should be able to link a password created from the password manager. This would make sure the Technician always has the correct password. It would also make the password manager be able to be customized, with multiple categories and fields.
Looks like this would solve a bunch of other requests posted here.9 votes -
filter ticket by user
Bonjour,
Aujourd'hui nous avons la possibilité de filtrer les tickets par status sur le portail client.
Nous souhaitons avoir la possibilité de filtrer les tickets par utilisateurs.
Merci1 vote
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