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123 results found

  1. Please add the ability to sort the categories (Numberung, sequence)
    Also make a full overhaul of the Interface it looks like 2010. Simplicity and realtime movement of Articles to Customers, Sections, BusinessUnits.

    3 votes

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  2. Some of us use Knowledgebase as Documentation portal, need to be able to define a Root Category to search articles under.

    7 votes

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  3. Reports directly from customer portal for the clients

    18 votes

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  4. White labeling URL on reports
    White label URL according the Portal Domain Name set in Admin when a customer get a report by email: in the email the link to download the report is always app.atera.com not the URL set as my default portal (es. myportal.mydomain.com).

    1 vote

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  5. I love your portal, but there are other features i'd like to off my customers which are outside of the Atera scope. Therefore, i'd like the ability to embed your portal into another website. similar to just using an iframe, but i really don't want my customers to have to login to my website and then log into the portal separately.

    ideally i could just have them click a link that could automatically log them into the atera portal. So basically SSO functionality.

    7 votes

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  6. Create an Atera wordpress plugin that will enable an end-user to log into the Atera Customer Portal with their wordpress account.

    2 votes

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  7. I would like to be able to send a formatted email from Tickets and Devices. A button that says "email article" shows a popup of all articles. I can then select the article I want to send. The EMail subject would default to the article title and the email body set as the contents. It would also be nice to allow a Textarea box allowing me to put in a personal note to the contact. Make sure styling separates the personal comment and the article.

    13 votes

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  8. Similar to how you can import Customers from a CSV, allow for efficient creation of Categories and Sections by using a template CSV.

    9 votes

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  9. With larger companies it is not easy to get every employee on an Atera account just to view our knowledge base.

    1 vote

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  10. A way to resend a customer the portal welcome email, without deleting the contact and re-adding.

    22 votes

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  11. It will be nice to allow customers to generate timesheet reports from the customer poral. Or have an option to automatically export timesheets to Quickbook or any other accounting software.

    Exporting and adding timesheets to invoices every month is exhausting!

    7 votes

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  12. Monitor Proper Configuration on SPF/DKIM/DMARC and create a trouble ticket if something isn't right

    5 votes

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  13. KB Version – when someone makes the KB, then it turns out some one has the older version, we’d like to be able to pull up the previous version of an article. We are copy pasting it just as a back up.

    2 votes

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  14. We have customer managers requesting access to their employee's tickets. We have shown them how to CC management in an email reply to a ticket, but management wants a view in the customer portal to see employee tickets as well.

    3 votes

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  15. We have managers on the customer side that want to be able to view their employee's submitted tickets.

    3 votes

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  16. Entering licensing information into atera, you would have an option to remind you before the license would expire

    9 votes

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  17. Customer portal for viewing tickets only - i dont want the customer to be able to open the ticket. We want to open tickets once we speak to customers on the phone. We don't want them to have the capability of opening tickets on their own but we would like to provide them the possibility of checking the status of their tickets

    1 vote

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  18. Show ticket time entries also on the customer portal. Now the client can go to the customer portal and only see the tickets, but can't see what time is used to solve a problem or requist.

    17 votes

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  19. Would love to be able to have the option to whitelabel our own servicedesk URL with appropriate certificates instead of having a xxxx.servicedesk.atera.com URL.

    41 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  20. I would like Atera to integrate with Cloudradial. And very soon, otherwise we have to look at Syncromsp as a new rmm

    3 votes

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