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  1. 6 votes

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    0 comments  ·  Customer Portal & Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  2. The ability for a contact after signing into the portal to be able to see the stored passwords in Atera for themselve.

    2 votes

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  3. Add the ability to upload a screenshot in the passwords section. A lot of 2FA uses QR codes so having these there would be handy.

    5 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  4. The customer portal is only accessible if users login. Most of our customers create tickets by emailing us so they do not have a login.

    Please create a public facing KB section that is really public and do not require a login. This is handy for general KB articles not linked to customers like public product KB etc

    2 votes

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  5. Please allow us to have specific contacts access to either the Category, Section, or Article level. A client with access to only a Category is not specific enough for the Knowledge Base.

    I have a client that is the owner of a few companies. I want him to be able to see all the data (For internal use or not) for all the companies, but I don't want everyone else in the companies to be able to see that data.

    1 vote

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  6. Could also be done via API

    7 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  7. Allow a customer to create a portal account if their email domain is registered to a customer profile. At the moment the technician needs to do this.

    1 vote

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  8. Hi, at the moment I have manageengine service desk MSP. In Customer Portal my client have possibility to chose ready template for new hired people. Is this possibility in Atera?

    1 vote

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  9. Would be nice to have the localization in other languages in addition to English for the customer portal and ticket system

    1 vote

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  10. We have created a category for a customer, in that we have various sections, it would be useful if we could have sub sections to organize articles further

    2 votes

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  11. For the moment it is only possible to show the preview of 5 articles in each section in Knowledge base. If there is 7 article then the costumer has to click on a section then he or she is able to see all the articles beneath that section. I think 5 is very less for the preview. It would be ideal to make 10 title of the articles to be shown on the preview. Please increase the number of articles which are shown on preview for each section from 5 to 10.

    1 vote

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  12. Actually, we could assign just one contact as "main contact".
    Our customers ask to be several contact able to see all tickets, to verify and manage the work.
    Is it possible to make it real?

    5 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  13. The ability to add any or all headings under a customer into their portal for DR in case IT support team is unreachable for a certain length of time

    3 votes

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  14. Virtually all companies that deal with the US government are required to obtain SP 800-171 compliance and must ensure that any Controlled Unclassified Information (CUI) stored on 3rd party platforms are also SP 800-171 compliant. Gaining this would allow a lot of companies that deal with government/military to use your RMM tools.

    2 votes

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  15. It's not obvious when you hit the optional create contact option when creating the customer how to create and skip.
    Make the create and skip button a different colour.

    3 votes

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  16. 2 votes

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