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123 results found

  1. Have a function to export the data in knowledge base. It can be handy for exporting / importing multiple artikels.

    19 votes

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  2. Tie ticket to a KB. For example, if during a ticket, a certain issue was resolved, it would be nice to create a KB out of it for future references

    4 votes

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  3. Ability to view KB attachments. Right now, we need to download it to see it. So, when the guys are on the field, they don’t need to download it. It would make it easier.

    3 votes

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  4. AI capabilities for customer portal password: Ability to change the domain password from the customer portal. Not just the local password

    3 votes

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  5. would really like to have security control over the customer portal. if we can have it so customers are automatically signed out after 10 minutes of inactivity (or a specific time frame set by admin) along with some form of 2FA.

    would like to have custom repository for specific clients, so when they access the portal, they see apps, files etc., would like to see it be dependent on their role level to have control over specifics.

    2 votes

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  6. When on the "Custom Fields" page, The learn more text > "Add, view, or edit custom fields. Learn more" links to here "https://support.atera.com/hc/en-us/articles/4548348716188" which is a non existent article. Please fix this.

    2 votes

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  7. we would love to have an category search feauture inside of the knowledge base.

    an dropdown menu beside the searchbar, with the option to select category. ( We now use the Category as Customer name ) and the section as different names like : Network documentation, Server Documentation, Backup Documentation. inside these sections we use the articles to have the information of the customer.

    Little note : Also when Editing 'Articles' we can click on the right side on 'Edit Article'.
    There all Articles are sorted on Category's. Thats Perfect! Only When i click on 'Display in Section' This sorting…

    17 votes

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  8. Would like to have the flexibility to remove the knowledge base from within the customer portal.

    3 votes

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  9. Specific script for app for specific customers in the customer portal

    2 votes

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  10. Need to add a support contact number in the Customer Portal.

    12 votes

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  11. Create your own branded mobile app so your customers can create and manage ticket communications (via Customer Portal) right from their mobiles.

    375 votes

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  12. It would be great to have the "My Activities" included in the Atera console so we don't have to go looking for it elsewhere and can just open it from the console without having to log in again.

    7 votes

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  13. When an article is created for internal use, we should be able to link a password created from the password manager. This would make sure the Technician always has the correct password. It would also make the password manager be able to be customized, with multiple categories and fields.
    Looks like this would solve a bunch of other requests posted here.

    9 votes

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  14. Bonjour,

    Aujourd'hui nous avons la possibilité de filtrer les tickets par status sur le portail client.
    Nous souhaitons avoir la possibilité de filtrer les tickets par utilisateurs.
    Merci

    1 vote

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  15. In the customer portal, I would like to give the capability of my customer to see other 'customers' in Atera. The way I set it up is that I separated my one customer into multiple customers, based on location. For example, the owner of a hotel, they want to see the tickets opened by every single location. I had to then set it up as one customer with folders on location. It would be nice to just decide which customer ticket they have access to.

    5 votes

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  16. Ability to change the wording in the customer portal

    5 votes

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  17. The contact password for the portal/KB can be sent to the contact in an email template. This means that it is stored in reversible encryption or worse, plain text in the DB. This is a big security risk. Passwords should be stored as non reversible hashes.

    4 votes

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  18. Create a page where we can test all requirements links for "AteraAgent" communication like https://www.splashtop.com/check

    5 votes

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  19. Customer portal: embed analytics dashboard (patches, retainer contract status). I want to be able to show our clients what we do for them.

    1 vote

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  20. Shared Knowledge Base. Ability to export knowledge base articles and store them in a group library. Other users can search through the exported templates. Download and customize the template to meet their needs. Community can work together for a more complete library.

    10 votes

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