Ideas and Feedback

Ideas and Feedback

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  1. I want to be able to set the default language of the costumerportal to (in our case) 'Dutch'. our your own preffred language.

    2 votes

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  2. I and my Customers would love a list of their consumables: Paper, ink and Toner

    2 votes

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  3. Allow us to turn off Knowledgebase access (togle on off) under roles for techs.
    Also give us the ability to assign "editing/posting" privileges to knowledgebase without full admin..

    1 vote

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  4. Reports directly from customer portal for the clients

    1 vote

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  5. OnCustomer Site API Value: dropdown to select True or False for OnCustomerSite

    1 vote

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  6. Customers should be able to create their own KB articles for a customer-owned wiki of information for their internal use + our use.

    15 votes

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  7. Customers would like the ability to 'vet' their staff's requests, approving them for action in our portal before we action them.

    11 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  8. It would be useful to have a cleaner way of presenting an external webpage as a knowledge article. For instance, you could place the link of a Microsoft knowledge article into your knowledge base as an article and it would automatically glean the information needed to create the title and description. Then if a user clicks on the article, they are sent to the Microsoft webpage relevant to their issue.

    2 votes

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  9. We should have the ability to enforce password complexity or multi factor authentication on the customer portal as it currently has weak security and is an easy way for threat actors to glean organizational technical information.

    2 votes

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  10. It would be nice that when a new customer receives their randomly generated password, that there would be a prompt to have them change it to something they want.

    As it currently stands, the only options users have is to receive an email with a randomly generated password (or so I'm told this happens) or they can choose the option of 'Forgot password' and reset the password themselves. Currently, it doesn't seem like if the user were to input the random password that they would be prompted to change it. So its back to either the 'forgot password' option to…

    8 votes

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    1 comment  ·  Customer Portal & Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  11. At our prevouis company we used manage engine and then the end user login to the portal if there where any annouments you could see this on the landing page within your own portal ... such as new there is a virus outbreak or there will be maintenance on the following server and you will expect downtime. can this be done already and if not will be a great update within Atera and I miss this option as an admin to just update this under a customer site for an annouments as at present i have to email all parties.…

    11 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  12. When a article is created we should be able to assign it to a customer and then on the customers page have a knowledge base tab to view all assigned articles

    1 vote

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  13. Create a knowledge base article and have the ability to assign specific articles to a customer or group of customers in your Atera Portal. Currently it looks like if you add an article and allow customers to access the portal they have access to all knowledge base articles.

    1 vote

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  14. Need the opportunity to imbed HTML or Scripts in a knowledge article
    fx for external forms or maybe be able to create forms in the article

    3 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  15. The ability to have monitoring portal for the customer devices when he logs in to the portal.

    3 votes

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  16. Please add the ability to have any level of the knowledge base be accessed by an organization or contact. I have a client that owns multiple businesses that I support. It would be nice to have the GM be able to access the ISP info from each Business, but not have the whole organization have access to it. If that makes sense!

    2 votes

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  17. Download section in Portal with same features as KnowledgeBase.. Posts in download could be externals for now.. later integration to OneDrive, DropBox, etc.. Option for "For internal use only (Hides downloads from customers)" just same as Knowledgebase"..

    1 vote

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  18. Option to allow anyone to submit a ticket through the portal without signing in. Just get them to select their parent organisation (customer)

    1 vote

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  19. Please add the ability to allow technicians with no admin rights to manage KB articles.

    I would like to assign one my techs the task to build our KB for clients as well as for Admins.
    Also, I think that currently technicians without admin rights are not able to view internal KB articles.

    6 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  20. 6 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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