224 results found
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Sort folder names alphabetically in "Relations"
It's unfortunate that "Folders" are not sorted under relations. Without the folders being sorted, it's difficult to check whether a folder name exists. Sometimes you might miss the fact that a folder name already exists, and you might create a new folder. With out the folder name being sorted (under relations), the folder function becomes rather useless.
5 votes -
Print ticket with all details (time, products, etc.)
Ability to select a ticket and then "print" (paper, pdf) the entire ticket record (time entries, products sold, etc.).
16 votes -
Float Icon for Atera - readily available upfront to all customers. Easy Access when needed to raise a ticket.
Float Icon for Atera - readily available upfront to all customers. Easy Access when needed to raise a ticket.
4 votes -
Full sync with AD
We use Azur AD sync by Office and I have noticed that when I update in AD the user does not update in Atera. For example we have multiple facilities and Chester tester decides to move from Facility A to Facility B. It would be great to just go to our AD and Change the Office from "Facility A" to "Facility B" and Atera recognize this and move the user instead of just looking for new users when syncing.
2 votes -
Multiple Default Contracts
I think contracts should be re-worked so that you can set multiple default contracts throughout all clients (which appear by default across all clients, including newly created ones). Then within each client you can select one contract as a primary contract, which will be the one assigned to new tickets.
I also think the contracts should not have the same name - or be auto generated based on the client name and the attached products etc.
This method will allow
3 votes -
Customer IT Team Access
Customers IT Team having access into atera as that client only. Limited access with limited use and at a cheaper cost to compensate for not having access to the full range of features.
5 votes -
make email not a required field for a contact
Make email not a required field for contact. We are having to enter arbitrary email addresses to create contacts that do not provide email address (or do not have one). This results in false data in our customer/contact information.
4 votes -
all telephone number in Atera, should be a link
Every phone number, in Atera should be a link tel://Number instead of just text, so it posible to click on it, and have softphone or what that handle tel links, to just call up instead of copy paste the number.
5 votes -
Open images in an additional tab browser instead of downloading.
It would be extremely helpful if I didn't have to download an image to view it from a ticket. I need to be able to reference the image will replying to a ticket many times because of the information they contain.
Instead using an HTML to fileToForceDownload, it would be so much better to ContentType = "application/pdf";
13 votes -
The ability paste a screenshot during a chat session with customer support. This way we do not need to save a screenshot, we can paste it in
The ability paste a screenshot during a chat session with customer support. This way we do not need to save a screenshot, we can snip it and paste directly in the chat session with customer service.
1 vote -
better notepad
add a note pad app within the site or customer to be able to add better notes/information
3 votes -
Device Dataset, Site Dataset, Ticket Dataset...... No User Dataset????
We are in the process of deploying Atera, We would like to add a department to our user data but this (I feel) is overly laborious.
The is no User Section or Dataset so to edit the department I need to go to Sites > Select Site > Select User Contact Card > Select Department Field > Change Field
- Why are they contact cards? why not a table, in line with the other data sets?
- Why not have a user section, i fail to see why this data has not been considered a priority?
- Why is there no bulk edit…
2 votes -
Enhancement Proposal for Automatic Asset Integration in IT Management Platform
I propose an enhancement to Atera platform, specifically regarding the integration of new devices into the system. The key features of this proposal are as follows:
Automatic Addition of Devices to Assets: Newly added devices should be automatically registered as assets within the system. This feature could be toggleable via an option in the admin panel, allowing for flexibility based on the customer's preference.
Data Relationship Linking: There should be a functional link between the 'Devices' section and the 'Assets' section. For instance, if a device is removed or decommissioned in the assets section, the system should prompt the user…
2 votes -
Network documentation and diagrams section
It would be very useful to have a section where you can generate and save network diagrams, SIR plans, network security configuration etc...
Perhaps providing documentation templates or a way for users to share document samples and templates.85 votes -
show device count on customers
The customers table should show how many devices each customer has, and optionally how many are online. Bulk onboarding agents is more painful than it needs to be without this.
3 votes -
manage Microsoft 365 users directly from Atera
It would be great to be able to manage Microsoft 365 users directly from Atera. Doing things like Password Resets, Create new users, Adjust / Add licenses, Email forwarding etc, instead of having to login to each customers Admin portal everytime. This can become extremely time consuming.
6 votes -
Change Customer Notes to a multi-line text block
As it is now, the Notes feature in the Customer view is nearly useless. Having to type everything separated by commas or slashes is an ugly solution to a problem that shouldn't exist.
Please let us create multi-lined notes within that block so we can use it more efficiently. And please, allow us to separate notes by pressing Enter to insert new lines.
5 votes -
Define Standard Device Folder Structure For multiple/all Customers
I would like to create a "default" Device Folder Structure that can be deployed to all or multiple customer without recreating it every time.
2 votes -
Improve CC Function for Non Contacts
Have noticed when you want to CC in a user / shared mailbox that if they are not a contact, you need to add/create them as a contact before the CC will work for that account, which is a pain with so many users we do support and some are external too
Can we have a function were copy and pasting an email address into the CC field and clicking send will email that address rather than it just ignoring it due to not being a contact?
4 votes -
Ability to select columns in assets
We should be able to add (and sort) our custom asset fields in the list.
There is a lot of data there, and having to open each item is not a good way of managing these assets.We should be able to add the custom fields as columns and to be able to sort them.
6 votes
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