276 results found
-
SNMP Delta Threshold
Need a new threshold type where you can compare the previous value to the new value and alarm based on a delta.
I.E. on a WAP if the number of connected users drops by a value or a percentage
3 votes -
Modify alert timeouts
Option to modify the timeout in which an agent hasn't established communicatio via the Admin portal. Currently, the only option is a manual REG change on each computer.
5 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
Receive emails for the informational alert
It would be handy if there was an option for sending out emails for Informational alerts.
1 vote -
threshold alerts with the level we want and not just the level from event viewer
We can setup custom alerts for Event ID in thresholds. The problem is that when setting up the alert, the level has to match what is in the windows log. For example if we setup an alert for the Event ID 4672 for a user being granted admin rights. In the event viewer the level is "informational" so we have to setup the alert in the threshold as informational to match. It would be great if we could assign the Atera alert to Warning instead of informational. That would let us have that red flag warning that they may be…
1 vote -
Alert for Virus definitions and Status of custom AV product
Alert for AV definitions and status not only for Bitdefender.
You are showing the AV product on the device already but you dont have alerts for all products.5 votes -
Change the sender and domain for automatic alert Emails
Change the Alerts FROM email address. Instead of "noreply@atera.com allow customizing your own domain name and sender, ie; myalerts@mycompany.com.
Then if a customer would like to also see or receive the alerts it will be from your company rather than noreply@atera.com which creates more questions.
3 votes -
Alerts in Windows
Would be nice if it was possible to get a Windows Alert when a new ticket gets created.
1 vote -
firewall
I would like to be alerted if unexpected ports are opened on the company firewall, a very simple pen test that scans a specified public IP (or URL) and checks if any non specified ports are open. It would be an automatic scan that runs once a day.
5 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
Please allow me to change the timer for "agent did not respond".
I have a remote client with spotty internet, and the Atera agent thinks it's a system down many many times a day. Would be great if the did not respond timer was adjustable, to 8 or even 12 hours. Would save my inbox.
1 vote -
Alerts
New pop-out (top right of screen) shows Server Name but does not display Customer Name.
7 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
alerts
It is imperative that there be a separate/different subject line when a computer is unavailable, and also that it indicates how many computers are involved. This is basic for any RMM and is a huge flaw in your service. For those of us who have a lot of customers/machines, there are a lot of emails that come in daily and it is way too easy to miss ones as critical as unavailability. It cannot be that difficult to have those go out with a different subject line, or even allow for text notifications under those circumstances.
6 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
Filter Alerts by Agent
Whether I'm under customer alerts or all alerts there are filters, but we are missing a filter by agent. This could be done just the same as the advanced device filters. We collect so much data on alerts but there's no way to see all the historical alerts for a single machine.
3 votes -
Automatic problem solving / display automatic solution suggestions
it would be nice if atera could fix errors on its own. search the event logs for errors and solve them on its own or at least suggest solutions using Microsoft KB articles.
6 votes -
Ability to Keep Alert Information Expanded As Default
Ability to have the expand all for alerts information as a default instead of clicking on it all the time.
1 vote -
Tickets From Alerts for Specific Devices, Specific Type of Alerts and Alerts for Informations
Alerts automated to tickets: We have alerts set up in a way that we want to make sure our servers are always running. We want to know when they stop.
Want to be able to have ticketes from alerts set by: specific type of alerts, specific devices and also for information alerts.1 vote -
more health sensors for microsoft exchange
more health sensors for microsoft exchange - we hade some failures in exchange an in the dashboard (exchange) everthing looks good.
we need more microsoft exchange sensors also for exchange in cluster mode.1 vote -
Please add a way to stop Alerts for a whole customer for extended amounts of time
For our maintenance we need to be able to stop alerts customer wide. Right now it is an extremely cumbersome and limited function that needs to be extended. Your competitor has had this feature implemented long ago and we are considering switching back to them because of this issue.
4 votes -
Alert solved when you close the relative ticket
When a technician change the ticket status in Resolved/Closed the relative alert would be solved automatically.
5 votes -
Monitor Websites with Javascript
would like to be able to monitor websites without html content.
2 votes -
Drive Usage by percentage OR free space
Drive usage by percentage only is not terribly useful given the wide variety of current storage capacities: a 'data' drive may hold multiple TB, whereas an older/cheaper SSD may be 256GB or less.
Please add and AND/OR type statement to allow for multiple conditions in an alert, so we can specify a warning or critical alert based on relevant criteria, without having to create separate profiles for each type of device.
4 votes
- Don't see your idea?