New Ticket Reply Box (bottom)
Please consider restoring the ticket reply box to the top of the ticket view or adding a user preference to place it either at the top or bottom.
The current bottom-only placement creates challenges when working on smaller screens and mobile browsers. Users often need to review lengthy ticket histories and then scroll all the way to the bottom to enter a response. This negatively impacts efficiency and makes ticket management more cumbersome.
Allowing users to select their preferred reply box location would significantly improve usability and accessibility across different devices.
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David Matakas
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