Allow ticket properties to be made visible based on the ticket Technician Group
Atera currently displays certain custom fileds based on the ticket form that's selected.
This requires us to create Tickets Forms e.g. Workforce tickets that aren't user facing so that we can see the corrosponding fields inside a ticket (See attached screenshots)
Because we have to use a form for displaying these fields, a non user facing form is displayed in our user ticket form which isn't ideal.
We use technician groups to act as different queues for different types of tickets e.g. Workforce tickets. Can we make certain custom fields visible based on the Technician Group rather than having to select a from that contains the field?
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Josh Reynolds
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