Status Selection on Ticket Creation (Dashboard)
Feature Request
Add a Status dropdown field to the ticket creation form in the Atera RMM dashboard, allowing the technician to set an initial status at the time of ticket creation rather than defaulting all new tickets to "Open."
Current Behavior
All tickets created from the dashboard default to "Open" regardless of context. There is no way to set the status during creation — it must be changed as a second step after the ticket is saved.
Requested Behavior
When creating a ticket from the dashboard, the technician should be able to select a status from a dropdown at creation time.
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vote
Ramiro Del Rio
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