Device Page Title Arrangement
On the Device page you should improve navigation by organizing the title line in this format:
Back arrow, Device OS Type, Favorite Star, Customer Name, Folder, Device name
Also in the sub title you could list the currently logged in or last active user next to the contact to see them at a glance instead of navigating to the tabs below.
This would prevent the need to look at the Overview tab to identify the relationship of the device. it is exspecially helpfull if multiple organizations have similar or exact device names (ie:server). Also providing a refresh button or auto refresh option for when devices are rebooted for tech to know when the agent comes back online.