No longer able to assign any device to a ticket, can only assign contact linked devices
Used to be able to assign any device to a ticket, if device and ticket for the same client. Recently has been this contact linked devices change, since then the only devices that can be linked to a ticket are devices linked to the ticket contact. This makes no sense to be, as the ticket contact could change whilst the device, being the reason for the ticket, should not change. As in the case of a ticket being raised for a printer issue, or issue on a server, or a shared computer. The ticket device shouldn't change, the ticket device need not be linked to a user, and the user may even change during life of the ticket. No problem assigning multiple devices to a contact, that makes sense, even allow device to be assigned to multiple contacts, but ticket device assignment should be independent of the contact.
Denis Payne
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