Settings and activity
14 results found
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1 vote
Denis Payne
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6 votesDenis Payne
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26 votes
An error occurred while saving the comment Denis Payne
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30 votes
An error occurred while saving the comment Denis Payne
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Used to be able to assign any device to a ticket, if device and ticket for the same client. Recently has been this contact linked devices change, since then the only devices that can be linked to a ticket are devices linked to the ticket contact. This makes no sense to be, as the ticket contact could change whilst the device, being the reason for the ticket, should not change. As in the case of a ticket being raised for a printer issue, or issue on a server, or a shared computer. The ticket device shouldn't change, the ticket device need not be linked to a user, and the user may even change during life of the ticket. No problem assigning multiple devices to a contact, that makes sense, even allow device to be assigned to multiple contacts, but ticket device assignment should be independent of the contact.
Denis Payne
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1 voteDenis Payne
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36 votesDenis Payne
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2 votesDenis Payne
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9 votesDenis Payne
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2 votesDenis Payne
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3 votesDenis Payne
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10 votesDenis Payne
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1 voteDenis Payne
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11 votesDenis Payne
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1,943 votes
Hi,
Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.
We continuously review user feedback to inform our development priorities, so your idea remains on our radar.
Best regards,
The Atera Team
Denis Payne
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Used to be able to add any email address to CC email field of ticket, then send email. Recently, perhaps since From field became selectable or more recent, can only add email address to CC email field that are contacts. Ticket may involve dealing with 3rd party service providers or the client's client, or B2B partners so should be able to add email addresses to ticket email CC field that are not contacts.