Hi everyone — we’d love feedback on the new Tickets page UI (the redesigned, configurable table).

What’s new (vs old Tickets page):

• Detailed vs Compact view (Compact = more rows per screen)
• Show/hide columns
• Reorder columns
• Sorting + saved views
• New columns: Approval status, Created date, Last action date, Parent/Child tickets

What we need from you:
- Reply with anything you’ve noticed, but if you can, use this quick format:
1) Your setup
- Detailed or Compact?
- High-volume queue or occasional triage?

2) What works
- What’s better than the old page?
- Missing columns?
- Too many clicks?
- Anything confusing in the table behavior?

3) Views + sorting
- Are saved views and sorting doing what you expect?

4) New columns
- Is Last action date useful? Created date?
- For approvals: is Approval status clear enough (Pending / Denied / Partially approved)?

5) Bugs
- Please post them here or DM me on the Community with the support Ticket ID so we can follow/escalate/fix.

If you’re short on time: 1 win + 1 pain + 1 request is perfect.

++
Dima L
Technical Product Marketing Manager
Atera