Customers have come to know what e-mail addresses send invoices and bills or know how to find them in their inbox by domain name / company name. With the current setup, lots of our customers miss the invoices or they get blocked for being from a domain that isn't whitelisted. Being able to add elements to the template used for invoice generation would be fantastic.

How about an e-mail template similar to the existing ones, so we can indicate where we want things and what to include in them?

Ticket Date, Duration, Ticket Number, Ticket Name, impact etc.

Integration with MYOB wouldn't hurt either.