Compare serial number of agent in order to hunt down the same agent appearing multiple times in atera
Have atera compare serial number on device in order to make it easier to hunt down the same agent appearing twice or more because of reinstall of client.
It would be nice with joint report that shows clearly what machines and to what customer they are connected. And also a auto cleanup cross all customers and for a single customer.
31
votes
Casper Jensen
shared this idea
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Monish Rafi Siddiqui
commented
we are facing this as major issue because sometimes client reinstalling OS or changing HDD then reinstall agent and we are losing everything for old endpoint as new has been created in atera..even its hard to find duplicates ..must have merge option or to lock it down with system bios mac address to rejoin same machine as old or flagged