Allow for customization of columns on ticketing screen
On the Ticketing page the columns are locked to the default fields. We don't utilize the SLA field within our organization; and the new sentiment column is also irrelevant.
Allowing the end user to change what is displayed on the ticketing dashboard would allow for extra space for fields that are relevant, like allowing for longer ticket titles to be displayed.
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Success Team commented
Ability to customize which columns and fields are viewed on main ticketing page. They want to rearrange columns in the order which is relevant to the customer's workflow and also select which columns they can view. For example, they do not need to see SLA column so they want the option to remove it.
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Michael Cudjoe commented
This is 100% needed each column should be sortable as well there should be an option to choose what columns are shown on the page.
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Guillaume Lebrun commented
Customizable Tickets, now it's very limited. id like to be able to show column i want in a way i want. Perhaps adding a "Task" view for the ticket. More indeep tickets configs overall.
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Stéphane Goelff commented
hello,
we want to sort by column in the Ticket view.
by clicking on the column.
for the moment we have to clic filters, then select the field to sort, select the way to sort. then again press ok
Too more clic indeed !
Br