Atera technical support via phone
Not sure if I selected the right category. I believe that you need to offer technical support via phone. It's a vital channel for support, can resolve issues much quicker than chat, and lead to greater customer satisfaction. In fact, my customers demand it, and I completely understand why.
6
votes
Daniel Steinberg
shared this idea
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Anthony Thung
commented
I agree with you. Atera should provide phone support for customers so we don’t have to waste time going back and forth through chat and waiting so long for support requests to be resolved.