combine emails for closed tickets
I would like to suggest that the emails that go out automatically when a ticket is closed be combined into one email that contains the technician response, the notification of the ticket being closed and the survey all in one email rather than 3 separate emails. it can be overwhelming when an end user submits multiple tickets daily and receives 3 emails for each ticket when it is closed.
8
votes
Cindy Lloyd
shared this idea
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Gavin O'Connor
commented
Our users have brought this issue up as well that they receive to many emails and it would be nice to get this feature implemented to reduce emails they receive.