Assign contact from Ticket Title
Ability to change the contact with an automation rule.
Example:
We get tickets from our mailbox via a mail. A ticket is created and the phonenumber is in the title. I want to create a automation rule which checks this phonenumber and if this number is added to a contact i want to assign this ticket to the contact.
Chris Müller
shared this idea
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Désirée Mellen-Bard
commented
I also want this capability but with the ability to check for the company name in the title. We have an on-call application that sends emails for all kinds of outages and I would like for them to be associated with the correct customer.
I'd also like to be able to an email domain in the rule so one rule could apply to all customers instead of having to create over 100 rules for all our clients. We use aliases for our clients with the same email domain.