Customer Portal / Service portal suggested improvements (consolidated)
Added by Atera:
This thread is dedicated to the Customer / Service portal. Suggested ideas are grouped for more convenient search and future product enhancements:
- Portal end-user experience
- White label capabilities
- Adding more data / fields
- Portal announcements
Initial request:
Some of my customers have asked if there is a way to whitelist their portal access to their company - instead of showing my company. These clients are co-managed customers. It would just be less confusing for their end users. Along with this - the ability to setup the support@clientemailaddress.com as the address for them to submit trouble tickets - and it be attached to their customer / client profile - for ticket submission.
Carlyle Lockhart
shared this idea
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Alexander Versluis
commented
Show ticket time entries also on the customer portal. Now the client can go to the customer portal and only see the tickets, but can't see what time is used to solve a problem or requist.
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Alexander Versluis
commented
The ability for the client to see time entries in the portal.
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Yoann Lousberg
commented
Would be great to add a read only access (or more) to customers main contact (or internal ITs contacts) on his devices through the customer portal (or through the main portal)
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Gary Brown
commented
The ability to add any or all headings under a customer into their portal for DR in case IT support team is unreachable for a certain length of time
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AIEQ Support
commented
At our prevouis company we used manage engine and then the end user login to the portal if there where any annouments you could see this on the landing page within your own portal ... such as new there is a virus outbreak or there will be maintenance on the following server and you will expect downtime. can this be done already and if not will be a great update within Atera and I miss this option as an admin to just update this under a customer site for an annouments as at present i have to email all parties. notmally a user when there is a problem logins to there portal via the agent to log a support request and then can see the annouments and this could be the problem his logging.
What are you thoughs to have an annoument page in the end user portal.