341 results found
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Chat System
For remote connection, we like ScreenConnect: we like the option to log on the computer, nice chat system, was not as friendly or easy to use when you are trying to talk to the client.
2 votes -
Application control/Whitelisting
Integrate with ThreatLocker to control what applications send or receive, lock down ports to the system.
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Total endpoint control over what software can run, and what resources it can access. With simple to use, robust and policy-driven Application Whitelisting and Ringfencing.
Application Whitelisting has long been considered the gold standard in protecting businesses from viruses, ransomware, and other malicious software. Unlike antivirus, Application Whitelisting puts you in control over what software, scripts, executables, and libraries can run on your endpoints and servers. This "default deny" approach not only stops malicious software, but it also stops any other unpermitted applications…9 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Add Online Status to "Generic Devices" in API
Currently, its possible to check the online status of Agents, TCP Devices, SNMP Devices, and HTTP Devices via an API Call, but for some reason Generic Devices do not have any indication of their online status.
We just need an "Online" property on generic devices like all the other devices.
5 votes -
domotz
please integrate with Domotz network monitoring system for ticket automation.
10 votes -
email address to be included in the quickbooks intergration
It is essential that the integration with quickbooks brings across the email contact details for a client as this is where an invoice will be sent via quickbooks. It should also mean that it is easier to then view the main email contact details of the customer on the Atera platform
3 votes -
Liongard
Liongard has many 3rd party Integrations and can also integrates with a RMM to log tickets
4 votes -
Integration with Microsoft LAPS
Integration with Microsoft LAPS
To gain elevated access to a remote computer, the MS LAPS UI tool must be used to query the temporary password for that system. Once the password is known, it would be great to have it configured within the remote IT support tool to continue.3 votes -
AnyDesk for Pro plan
AnyDesk for Pro plan
2 votes -
AVAST Integration
Avast Antivirus Integration
12 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Securepoint
Securepoint is an antivirus manufacturer from Germany. It is even certified by the Federal Office for Information Security in Germany for Top Secret information and networks.
7 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Freshbooks Integration
Please Provide some integration with Freshbooks. Currently we have to use a separate ticketing program (SherpaDesk) because it integrates with Freshbooks
11 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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NetSuite ERP Integration
Integration into NetSuite ERP.
6 votes -
Integration with Inty (Similar to Giacom). Or 365 licences are provided by one or other of these two companies.
Api exists from inty, 365 and other inventories could populate into the client in Atera.
1 vote -
ADD Intergration
Implement ADD integration.
Allow AAD users to be able to sign in to the Customer Support Portal, instead of having to create accounts for every user, and then assign them to the relevant company based on email address.
6 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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4 votes
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Kaspersky
Have Kaspersky AV linked with Atera
8 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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import tickets from zendesk
would be nice to be able to import tickets from Zendesk so I wont have to use Zendesk anymore. We have 4 years of tickets that I would like to be searchable in Atera
8 votes -
WeClap ERP integration
Please support Weclap ERP as billing integration.
https://www.weclapp.com/en/4 votes -
MYKI password manager integration
MYKI password manager integration. Your welcome 😊
7 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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3 votes
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