243 results found
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The ability to monitor file shares
The ability to monitor file shares.
Maybe by selecting a monitor agent,
and giving a network path.2 votes -
Alerts if a device goes offline and stays there for a certain time
It would be nice to be able to receive an email alert when a device goes offline and stays there for 30 days, for example.
Upon receiving these emails, one could specifically investigate why the device is offline.2 votes -
Notification about pending device reboot
Notification in atera backend (and via email) about pending device (especially server) reboot after patch installation
2 votes -
Disk exclusion based on size.
Ignore disk smaller than x GB to ignore recovery or USB license keys.
2 votes -
Pivot into specific logs triggering an alert
If I receive an alert for failed logins, I would like an icon to bring me to those events or to summarize IP/User or something similar.
2 votes -
Monitoring Alerts Separate from Threshold Alerts
For computers that have "availability monitoring" enabled, add an option to send those alerts to a different email address than what's listed under the Threshold alerts. This way, we can have separate notification when a computer is offline, rather than mixed up with all of the other threshold alerts.
2 votes -
Having a text alert for down customers sent to our cell phones
Being able to receive a text on our cell phones when a customer, mostly commercial customers, go down or there are critical errors would be crucial and very beneficial. This would be a much appreciated feature.
2 votes -
Differentiation between different NIC speed classes for Alerting
Alerts - Differentiation between different NIC types
It makes no sense to configure a network bandwith alert for e.g. 90Mb/s if there are also 10Gb-NICs on the same server.
We have lots of Hyper-V hosts, which typically use 1Gb-NICs for client communication and 10Gb-NICs for storage communication. With the above threshold setting we have lots of false poisitives troughout the day. Therefore it would be rather important to differentiate between different NIC speed classes2 votes -
Alerts and ticket creation rules
The current alerting / ticketing regime is not flexible enough. I would like the option to resolve alerts and not have them disappear automatically. Also, I would like to have rule options for ticket creation. I don't need a duplicate ticket for every time a processor gets too hot, etc. It would be nice to have it fall into the same ticket and register it as an alert under the ticket. So I could easily see how many times the alert kicked off. Maybe there could be a way for the user tickets and monitoring tickets to fall in different…
2 votes -
Set different email templates on Tickets autocreation + auto resolve ticket
Add the possibility to choose different email templates when a Ticket is created from a an certain alert.
For exemple, if an alert for CPU temperature triggers the creation of a Ticket an email explaining the alert is sent to the user. Then if it's an alert for a disk full, a different email is sent.
Also if an alert triggers to run a script to resolve the issue, if the monitoring goes back below the threshold the ticket created automaticly should be resolved automaticly.
2 votes -
Create folders for threshold profiles
Create folders for threshold profiles
2 votes -
Set an alert after a device is off for a week
Alert: would be nice to set an alert that after a week that a device is down, an alert is created.
2 votes -
Alert Report
I cannot believe there is no export yet, on alert page. It is kinda crazy how many info can see on alert page but i cannot export em.
Someone should create a feature that makes possible to export all alerts i see, by using filters, and export em with date/time when issue started and ended2 votes -
Mail alerte par client
Il serait sympa de pouvoir envoyer un mail pré-parametré sur l'adresse du client quand il y a une alerte, par exemple une utilisation supérieur au seuil. De choisir si on veut l'envoyer au SITE ou au contact qui est mentionné sur l'agent
2 votes -
More automation
I would like to be able to run a specific script based on the name of the alert or based on the description of the alert.
For example: critical alert from the backup software which reports that the folder is full in the description. The script will look for the path of the folder in question and clean it up according to its parameters. If it has made room, the alert is resolved, otherwise a ticket is created.
2 votes -
See how many alerts per device
How many times has a machine raised an alert:
Scenario: You want to know if the same issue keeps occurring on a particular pc.
You set the alert status filter to Resolved – but there is no way to filter the list to just that machine and then while you are scrolling to find it the list suddenly refreshes and annoyingly puts you back at the top of the list!
Please give us an export to excel function and a filter by agent, and the ability to pause the list refresh!2 votes -
Add alert duration and when it happened
Would like to know how long did an alert last for and when did it happen: Scenario: You need to know the exact time an issue started with a machine and when it was resolved so that you know how long the issue went on for and you also want to use the exact time to help you match the cause in some other log such as the windows event viewer.
2 votes -
Add 'Connect' button under Alert tab
Would like to have the connect button in the Alerts page. Scenario: You want to investigate the alert on a machine using a remote control session – but the connect button that you get on the devices page (see below) is missing from the alerts screen!
This means that you have to make an extra click on the device name and wait for that page to load up before you can perform a connect.
Please add the missing button2 votes -
Customizable sound for Alerts
Customizable sound for Alerts
2 votes -
alerts
Create a sound alert for new tickets coming into the system
2 votes
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