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241 results found

  1. Hi,
    It would be awesome if we could setup alert notifications when a new device is added to our account.

    We had a couple rogue devices get installed the other day, and didn't realize until we just saw them in the portal.

    22 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  2. https://support.atera.com/hc/en-us/articles/4613758024860-Understand-the-Reboot-Required-Indication

    Per this link above, There is a feature which was released about reboot required.

    However in real practice, We cant get benefit from such.

    I propose there should be certain addition in regards to Reboot Required Indicator.

    1) Alerting when and which device require a reboot
    2) From Device Page, We should be able to Filter out the Reboot Required items
    3) Reporting - There should be a dedicated report in regards to this

    Hope all the community agree to this and together we strive to make Atera a Great Product !

    20 votes

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  3. Atera currently shows time stamps for alerts like "3 hours ago" If I am trying to look through an event log on a device to find the cause of that alert I need to know the actual time that atera logged the issue, not some vague time 3 hours ago.

    18 votes

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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  4. Auto-healing script log.

    There is no way of knowing a script has run against an agent or see its output if it was executed as part of an Auto-healing script in a Threshold Profile.

    You can see if a Technician runs a script & see its output, just not if it was automatic.

    Needs to be logged in the Recent Processes so a timeline of actions can be viewed & also in the Audit Log for audit purposes.

    17 votes

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  5. It would be great if we can add a custom threshold with:
    - category: event application
    - alert severity: current listbox is ok
    + Level: listbox "error, warning, information, audit success, audit failure"
    + keyword filter (present or exclude)

    Thanks a lot :-)
    + EventID
    + Source

    17 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  6. For specific kinds of maintenance we need to be able to suspend alerts on a wide range of devices for up to 48 hours. Right now, it is a very tedious process to suspend alerts and it's only possible to suspend them for up to 5 hours.

    Please offer more options for suspending alerts, as this feature is vital for maintenance work.

    17 votes

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    2 comments  ·  Alerts  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  7. Set a time put for a repeating triger to send additional alerts

    16 votes

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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  8. Currently, we can only pause the alerts of the monitoring agent which will pause the SNMP device alerts as well. So, add pausing of alerts of SNMP devices

    Some use-cases: device is in reboot-loop or device is in maintenance

    15 votes

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  9. Tracking of web domain renewal dates

    It would be really useful if Atera let us know or could track the expiration dates of our customers web domains.

    15 votes

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  10. I'd like to be able to group alerts. For example Server alerts or Workstation alert don't go to the same email address.
    Eve better if it could be different email for different Customers.
    Customers have different SLA so this is important for MSP's

    15 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  11. I set up the successful logon alert and immediately was being bombarded by alerts of SYSTEM accounts. Can we tune this to where we can specify of it's something like an Interactive login instead? Reason - We manage some servers where a corporation has access as well and we would like an audit of what actual USER is logging into the system, not when the SYSTEM or a remote file is being accessed. Why does no one implement this from the start?

    14 votes

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  12. Suppress alerts during a schedule. I.e. admins can match suppressed alerts schedule to certain tasks e.g. backups (when resources utilisation is often peaked and causes many alerts).

    14 votes

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  13. Being able to costumize Alert Email for each alert where you can choose what informations the email should contain. Instead of "Machine status unknown..." you can choose what the alert email should say.

    14 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  14. Alert by email the technician that a new internal note is added to his ticket.

    13 votes

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  15. Like check http feature, we need to check certificate validity and alerte before the end

    13 votes

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  16. implementation of a maintenance window to disable alarms during this time

    13 votes

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  17. SMS/Text message for Alerts depending on severity. Send a Text Message aswell as an email when a server goes down after X amount of time of no response from Agent.

    13 votes

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  18. Set an alert schedule for different customers/The ability to automatically snooze alerts for certain periods of time each day.

    This has been a slight issue for us due to patch management causing high CPU and Memory usage alerts to be created so we get lots of alerts overnight.
    It would be nice to be able to snooze these for particular customers but to be able to do it automatically or on a schedule.

    12 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  19. Customize the amount of time
    Mass pausing for devices
    Pausing based on Automation profiles

    12 votes

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    2 comments  ·  Alerts  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  20. Stop sending the same alert for the same device multiple times.
    When receiving Disk Usage/CPU/Memory/Temperature alerts, these are creating new tickets going to different techs and sending multiple emails to customers about the same thing which is spammy. Would be good to stop receiving the same alert multiple times until it is fixed.

    11 votes

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