318 results found
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Agent Cleanup Executable
I recently had issue with needing the end user to initiate a TeamViewerQS session so I could manually remove (regedit) ALL relationships to the AteraAgent. After a reboot, I was then able to re-install the agent.
To have an enduser able to run the executable to clean up, then run the installer, after a reboot would have resolved the issues with this client's machine weeks earlier.
3 votes -
Remote app install and landing page
Provide a landing page for subscribers that show these steps
1>>>>Download / Install this app (remote support app)
2>>>>Fill in what is wrong with your computer (list of predefined options too ( O slow O virus O malware etc.)
3>>>>Click the button need assistance (The subscriber will receive a notification that someone is waiting for assistance
4>>>>You are number ?? in queMy interaface is a remote support interface with a list of app/software I can download on the customers side.
3 votes -
Agent Time Interval
It would be nice to have the ability to change the Atera Agent Time Interval either via the Atera web interface, or via custom agent creation.
Currently, because of end user latency, we get numerous alerts and tickets. The only way to resolve this is by using a script on each end point. (changing the registry)3 votes -
Agent Install Location
Suggesting we change the default install location for Atera agent and all remote tools to these path.
• C:\Program Files\X\ATERA Networks
• C:\Program Files (x86)\X\Splashtop
• C:\Program Files (x86)\X\ScreenConnect Client (b7d7eaa43a30baba)
• C:\Program Files (x86)\X\AnyDesk-f45e5af2_msi3 votes -
Adding Agents
The ability to add agents from any scanned device on a network scan, as some customers do not use a on premises domain controller and purely office 365 tenant or Azure AD.
3 votes -
Device Events
I would like to see device events as detected by Atera for individual endpoints. I recently had a client rename an endpoint which caused some duplicate entries in some of the other platforms I use. Atera kept working just fine, but it would be really nice to see a history of events like this so I can see what happened and when.
There are several other use cases where this would be really helpful too:
1.) Script executions
2.) User account creation
3.) User logon/logoff events
4.) Critical/Error event log entries
5.) Shutdown/Startup events
6.) Windows Updates (client native, Atera…3 votes -
Monitor for devices that are offline for a configurable amount of time
It would be nice to get alerts (perhaps this could be made a threshold) when a device is offline for a configurable amount of time (hours, days, weeks etc.)
This would be great to see if there are devices that are customers use infrequently or not at all.3 votes -
Wake on Lan to use Public IP address
Wake-on-LAN: It’s a brilliant feature that for the most part works really well, however sometimes a local IP doesn’t get reported from the machine to Atera. It’s got one and it’ll be registered with the DHCP server on the network etc, but because it wasn’t reported to Atera, Atera can’t wake it up. I know the device could be woken up, and I then have to use additional tools to wake the device up, so if there was an override of some sort, or the Wake-on-LAN feature used the public IP address to define the network for instance, this would/should…
3 votes -
WMI
Add a "New Device"type of "WMI". I would like to monitor devices by WMI query.
3 votes -
agent config and global agent control after install
I would love to globally set my installed agents to only play sound on the remote machine and not transfer to mine thus not interrupting a video or music when I'm just checking on useage for a classroom, and also to remove the splashtop printers since i don't use them. It would be great if this could be configured for new agent installs by default also. Thanks 👍
3 votes -
file size check
we need to check file sizes in a folder
we need to be able to set a treshhold on the maximum size of files in a folder (inc subfolders)3 votes -
Add filter to select ALL customers at once
Currently, in the "Agents" section we cannot select ALL customers when specifing setting filters. Sometimes we need to select all customers EXCEPT some of them and this is not possible.
So, add an option to select ALL customers3 votes -
Windows Server 2003 R2
We are having issues installing the Atera Agent for monitoring on the Windows Server 2003 R2 which complies of almost 90% of our servers. Can we please get an option or compatibility for Windows Server 2003 R2?
3 votes -
Agent as a credentialed user for AD auth/network share access
It would be excellent to have the ability to config the agent user so it could be recognised and managed as an AD user or local/domain admin/user.
This would allow the use of more script functions like xcopy of network folder/file shares to the client for deployment and allow it be a more useful tool where you want all other local admin restricted.If we could config the client to be a local admin or a domain user with authentication,
3 votes -
Have agent service notify management server that a shutdown is in progress
Assuming that heartbeats are sent both ways for machine availability, the server end is slow to recognize a computer is offline. This can make testing things like Wake on LAN very slow. If the client agent can somehow notify the server that a shutdown event was recorded and update the portal much sooner that would save a lot of time. Alternatively, decrease heartbeat interval times? Sometimes have to wait 5-10 minutes after shutting down a machine before the portal recognizes the device is offline.
3 votes -
Ability to enable a pop up alert when selecting an agent inside of a customer
Would be nice to have the option to enable and disable a pop up alert with a custom message for an agent inside of a customer account, to alert the technician of anything they need to be potentially aware of before connecting/assisting with that agent.
3 votes -
MAC address interface association
Could you include a descriptor with the MAC address in the agent? For devices with multiple interfaces, I cannot tell which address is associated with which interface.
3 votes -
Retrieve running services on an agent via API
For internal reporting, we would like to list all the agents having a specific Windows service running or having a specific windows role (like hyper-v).
3 votes -
want to monitor staff device status Online or offline at past week
Want to monitor Agent Offline and Online past weekly or past monthly report
Show the Customer name --> Device Name --> Online or offline status at past Sun - Sat with Green dot and red dot
Online = Green ✔
Offline = Red X2 votes -
delete agent
add some interstep confirmation about number of agents to be deleted
f.e. must enter no. of agents to be deleted (when selected more than 1 or even for 1 as well)2 votes
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