Settings and activity
35 results found
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70 votes
Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
Ryan Roberts
supported this idea
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116 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Ryan Roberts
supported this idea
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48 votes
Hey all,
After speaking to many of you and designing this one together, I'm happy to announce we are now beta-testing a new feature focused around technician groups/ ticket queues
The new module allows:
- Creating technician groups for better team organization
- Assigning tickets to groups for efficient workflow
- Filtering and creating custom ticket queues to manage priorities in the tickets list
- New ticket automation rules improvement with new triggers, conditions, and actions
Some use cases for this new feature are:
- Auto-assigning tickets to queues based on conditions
- Notifying admins on escalations
- Round-robin ticket distribution between group members
We hope to finish beta testing and release the feature to all customers soon, we'll be sure to update you once that happens!
Yakov
Ryan Roberts
supported this idea
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101 votesRyan Roberts
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88 votes
Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
Ryan Roberts
supported this idea
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1,688 votesRyan Roberts
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68 votesRyan Roberts
supported this idea
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204 votes
Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
Ryan Roberts
supported this idea
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432 votesRyan Roberts
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166 votesRyan Roberts
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586 votesRyan Roberts
supported this idea
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713 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Ryan Roberts
supported this idea
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847 votesRyan Roberts
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8 votes
An error occurred while saving the comment Ryan Roberts
supported this idea
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1,543 votes
An error occurred while saving the comment Ryan Roberts
commented
I agree with:
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Andrew Clifton commented · May 05, 2023 06:17 · Report
Ticket status Tile currently equates for open and pending tickets and not any custom status's.
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We have several custom status's and want to be able to view those on the dashboard ticket status.Ryan Roberts
supported this idea
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288 votesRyan Roberts
supported this idea
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373 votes
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Ryan Roberts
supported this idea
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2,248 votes
Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
Ryan Roberts
supported this idea
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652 votes
An error occurred while saving the comment Ryan Roberts
commented
We are a sophos only shop and integrating into Atera would be a nice value add as long as we can integrate without having to accept different pricing structures from what we already have.
Ryan Roberts
supported this idea
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85 votesRyan Roberts
supported this idea
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The ability to have more ticket trigger automations would be nice especially since Atera is all about automation and AI.
The current ones are:
New ticket created
Ticket status changed
ticket closed/resolved
ticket assignment changed
low ticket rating submitted
ticket contact responded
what about being able to monitor tickets when they sit for so long without any movement?... that would be highly useful to ensure tickets keep moving in a timely manner but also to leverage automation when it happens to bring the ticket back to the front of the line (so to speak)