Settings and activity

34 results found

1. Have Technician Performance Reports use the Business Calendar for SLAs to accurately represent Average First Response Time

   8 votes

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   0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Brent Owens supported this idea  ·  Jul 3, 2025

2. Emails to other than the requester

   50 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brent Owens supported this idea  ·  Mar 26, 2025

3. Label printing for assett management

   54 votes

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   4 comments  ·  Ideas and Feedback » Asset management  ·  Delete…  ·  Admin →
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   Brent Owens supported this idea  ·  Mar 26, 2025

4. Projects Pane

   55 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brent Owens supported this idea  ·  Mar 26, 2025

5. Ticket Type = Project

   7 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brent Owens supported this idea  ·  Mar 26, 2025

6. Project Management

   16 votes

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   0 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Brent Owens supported this idea  ·  Mar 26, 2025

7. Project Ticket

   241 votes

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   7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brent Owens commented  ·  Mar 26, 2025  ·  Edit…  ·  Delete…

   This would be a huge help to my department as well. We have lots of tickets that would be projects that stay open for weeks or months and skew our reports.

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   Brent Owens supported this idea  ·  Nov 7, 2023

8. Place Knowledge Article in Ticket Response

   9 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brent Owens supported this idea  ·  Feb 16, 2024

9. set up an automated response for a new ticket created having different responses ( after hours versus during normal hours)

   3 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brent Owens supported this idea  ·  Feb 8, 2024

10. First response time on ticket list

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Brent Owens supported this idea  ·  Feb 8, 2024

11. Ticket Business Hours

    6 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Brent Owens supported this idea  ·  Feb 8, 2024

12. how to add printer

    4 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Brent Owens supported this idea  ·  Jan 25, 2024

13. Printer management

    147 votes

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    4 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Brent Owens commented  ·  Jan 25, 2024  ·  Edit…  ·  Delete…

    This would be a huge feature for me. Being able to install printers remotely would save us tons of time

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    Brent Owens supported this idea  ·  Jan 25, 2024

14. install printer drivers

    4 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Brent Owens supported this idea  ·  Jan 25, 2024

15. Ubiquiti Integration

    931 votes

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    8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Brent Owens supported this idea  ·  Nov 27, 2023

16. MS Office Updates

    774 votes

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    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Brent Owens supported this idea  ·  Nov 27, 2023

17. Multi-Site Support

    298 votes

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    13 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Brent Owens supported this idea  ·  Nov 7, 2023

18. Ability for ticket automation rules to ignore "Out of Office" replies

    8 votes

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    0 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Brent Owens supported this idea  ·  Nov 7, 2023

19. Documentation Management

    1,251 votes

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    22 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Brent Owens supported this idea  ·  Nov 7, 2023

20. Asset labels & QR codes

    144 votes

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    6 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Brent Owens supported this idea  ·  Nov 7, 2023