Settings and activity

33 results found

1. Emails to other than the requester

   28 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brent Owens supported this idea  ·  Mar 26, 2025

2. Label printing for assett management

   38 votes

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   3 comments  ·  Ideas and Feedback » Asset management  ·  Delete…  ·  Admin →
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   Brent Owens supported this idea  ·  Mar 26, 2025

3. Projects Pane

   54 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Brent Owens supported this idea  ·  Mar 26, 2025

4. Ticket Type = Project

   7 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brent Owens supported this idea  ·  Mar 26, 2025

5. Project Management

   14 votes

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   0 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Brent Owens supported this idea  ·  Mar 26, 2025

6. Project Ticket

   232 votes

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   7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  Nir Gilbert responded

   Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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   Brent Owens commented  ·  Mar 26, 2025  ·  Edit…  ·  Delete…

   This would be a huge help to my department as well. We have lots of tickets that would be projects that stay open for weeks or months and skew our reports.

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   Brent Owens supported this idea  ·  Nov 7, 2023

7. Place Knowledge Article in Ticket Response

   9 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brent Owens supported this idea  ·  Feb 16, 2024

8. set up an automated response for a new ticket created having different responses ( after hours versus during normal hours)

   3 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brent Owens supported this idea  ·  Feb 8, 2024

9. First response time on ticket list

   4 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brent Owens supported this idea  ·  Feb 8, 2024

10. Ticket Business Hours

    6 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Brent Owens supported this idea  ·  Feb 8, 2024

11. how to add printer

    4 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Brent Owens supported this idea  ·  Jan 25, 2024

12. Printer management

    144 votes

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    4 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Brent Owens commented  ·  Jan 25, 2024  ·  Edit…  ·  Delete…

    This would be a huge feature for me. Being able to install printers remotely would save us tons of time

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    Brent Owens supported this idea  ·  Jan 25, 2024

13. install printer drivers

    4 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Brent Owens supported this idea  ·  Jan 25, 2024

14. Ubiquiti Integration

    905 votes

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    8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Brent Owens supported this idea  ·  Nov 27, 2023

15. MS Office Updates

    753 votes

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    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Brent Owens supported this idea  ·  Nov 27, 2023

16. Multi-Site Support

    294 votes

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    Under Review  ·  13 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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    Brent Owens supported this idea  ·  Nov 7, 2023

17. Ability for ticket automation rules to ignore "Out of Office" replies

    8 votes

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    0 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Brent Owens supported this idea  ·  Nov 7, 2023

18. Documentation Management

    1,241 votes

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    Under Review  ·  22 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Brent Owens supported this idea  ·  Nov 7, 2023

19. Asset labels & QR codes

    142 votes

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    6 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Brent Owens supported this idea  ·  Nov 7, 2023

20. Integration with UniFi Cloud

    968 votes

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    24 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Brent Owens supported this idea  ·  Nov 7, 2023