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  1. public IP

    24 votes

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    1 comment  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Devin Sanders supported this idea  · 

  2. Assign default values to form templates

    20 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Devin Sanders supported this idea  · 

  3. Windows update roll back

    135 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Devin Sanders supported this idea  · 

  4. Ticket queues / Technician groups

    56 votes

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    13 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Planned  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,


    After speaking to many of you and designing this one together, I'm happy to announce we are now beta-testing a new feature focused around technician groups/ ticket queues


    The new module allows:


    • Creating technician groups for better team organization
    • Assigning tickets to groups for efficient workflow
    • Filtering and creating custom ticket queues to manage priorities in the tickets list
    • New ticket automation rules improvement with new triggers, conditions, and actions


    Some use cases for this new feature are:

    1. Auto-assigning tickets to queues based on conditions
    2. Notifying admins on escalations
    3. Round-robin ticket distribution between group members


    We hope to finish beta testing and release the feature to all customers soon, we'll be sure to update you once that happens!


    Yakov

    Devin Sanders supported this idea  · 

  5. Email notification when agent is installed

    27 votes

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    4 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Devin Sanders supported this idea  · 

  6. HTTP / HTTPs Admin Portals for Devices

    77 votes

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    6 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Devin Sanders supported this idea  · 

  7. Microsoft Licensing integration

    193 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Devin Sanders supported this idea  · 

  8. Office license type

    471 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.


    Best regards,

    The Atera Team


    Devin Sanders supported this idea  · 

  9. Change management

    162 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Devin Sanders supported this idea  · 

  10. MS Office Updates

    777 votes

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    2 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.


    Best regards,

    The Atera Team


    Devin Sanders supported this idea  · 

  11. peripherals

    64 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Admin →
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    Devin Sanders supported this idea  · 

  12. User deletion

    45 votes

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    3 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Devin Sanders supported this idea  · 

  13. Kiosk Mode

    18 votes

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    2 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    Devin Sanders supported this idea  · 

  14. Additional information on why a script failed

    99 votes

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    1 comment  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Devin Sanders supported this idea  · 

  15. Reply to tickets via email

    98 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Devin Sanders supported this idea  · 

  16. Dark Mode

    1,893 votes

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    118 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.


    Best regards,

    The Atera Team


    Devin Sanders supported this idea  · 

  17. Powershell & CMD.exe Launch Options

    75 votes

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    9 comments  ·  Ideas and Feedback  ·  Admin →
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    Devin Sanders supported this idea  · 

  18. Splashtop SOS

    223 votes

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    9 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Devin Sanders supported this idea  · 

  19. SentinelOne Integration

    448 votes

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    31 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Devin Sanders supported this idea  · 

  20. Meraki integration

    99 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Devin Sanders supported this idea  · 
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