Settings and activity

159 results found

1. Patch management

   45 votes

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   2 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Devin Sanders supported this idea  ·  Apr 4, 2024

2. public IP

   22 votes

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   1 comment  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Devin Sanders supported this idea  ·  Apr 4, 2024

3. Assign default values to form templates

   19 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Devin Sanders supported this idea  ·  Apr 4, 2024

4. Windows update roll back

   91 votes

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Devin Sanders supported this idea  ·  Apr 4, 2024

5. Ticket queues / Technician groups

   48 votes

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   13 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Planned  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

   Hey all,

   
   

   After speaking to many of you and designing this one together, I'm happy to announce we are now beta-testing a new feature focused around technician groups/ ticket queues

   
   

   The new module allows:

   
   

   • Creating technician groups for better team organization
   • Assigning tickets to groups for efficient workflow
   • Filtering and creating custom ticket queues to manage priorities in the tickets list
   • New ticket automation rules improvement with new triggers, conditions, and actions

   
   

   Some use cases for this new feature are:

   1. Auto-assigning tickets to queues based on conditions
   2. Notifying admins on escalations
   3. Round-robin ticket distribution between group members

   
   

   We hope to finish beta testing and release the feature to all customers soon, we'll be sure to update you once that happens!

   
   

   Yakov

   Devin Sanders supported this idea  ·  Apr 4, 2024

6. Email notification when agent is installed

   22 votes

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   4 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Devin Sanders supported this idea  ·  Apr 4, 2024

7. HTTP / HTTPs Admin Portals for Devices

   68 votes

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   5 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Devin Sanders supported this idea  ·  Apr 4, 2024

8. Microsoft Licensing integration

   166 votes

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   1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Devin Sanders supported this idea  ·  Apr 4, 2024

9. Office license type

   434 votes

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   0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Hi, The feature idea you submitted is currently under review. Thanks for making your voice heard! We’ll keep a close watch on how many votes it gets and update you if we decide to develop it.

   Devin Sanders supported this idea  ·  Apr 4, 2024

10. Change management

    149 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Devin Sanders supported this idea  ·  Apr 4, 2024

11. MS Office Updates

    713 votes

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    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Devin Sanders supported this idea  ·  Apr 4, 2024

12. peripherals

    60 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Devin Sanders supported this idea  ·  Mar 3, 2024

13. User deletion

    32 votes

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    2 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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    Devin Sanders supported this idea  ·  Mar 3, 2024

14. Kiosk Mode

    16 votes

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    2 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Devin Sanders supported this idea  ·  Mar 3, 2024

15. Additional information on why a script failed

    88 votes

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    1 comment  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

    Devin Sanders supported this idea  ·  Mar 3, 2024

16. Reply to tickets via email

    93 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Devin Sanders supported this idea  ·  Mar 3, 2024

17. Dark Mode

    201 votes

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    3 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Devin Sanders supported this idea  ·  Mar 3, 2024

18. Powershell & CMD.exe Launch Options

    70 votes

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    9 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

    Devin Sanders supported this idea  ·  Mar 3, 2024

19. Splashtop SOS

    204 votes

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    9 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Devin Sanders supported this idea  ·  Mar 3, 2024

20. SentinelOne Integration

    427 votes

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    Under Review  ·  28 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Devin Sanders supported this idea  ·  Mar 3, 2024