Settings and activity

173 results found

1. Add ability to retroactively flag ticket notes as resolutions

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Steve Stringham supported this idea  ·  Apr 25, 2024
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   Steve Stringham commented  ·  Apr 25, 2024  ·  Edit…  ·  Delete…

   The ability to flag resolutions is a very nice addition, but it fell short without the ability to update the resolution after confirming that the troubleshooting step indeed did resolve the issue. The enhancement to be able to add the resolution flag afterwards is critical to having a functional resolution capability.

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2. Knowledge base access from a ticket

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Steve Stringham supported this idea  ·  Mar 23, 2024

3. Search ticket features enhancement: keyword, users, date

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   0 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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   Steve Stringham supported this idea  ·  Mar 23, 2024

4. Ticket Search - Search within tickets to find previously solved issues

   29 votes

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   3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Steve Stringham supported this idea  ·  Mar 23, 2024

5. Display if a machine is at the office or remote

   24 votes

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   0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Under Review  ·  Nir Gilbert responded

   Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Steve Stringham supported this idea  ·  Mar 13, 2024

6. public facing knowledgebase without requiring login

   4 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Steve Stringham supported this idea  ·  Mar 13, 2024

7. Atera should update software on Chocolatey public repo

   21 votes

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   0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Steve Stringham supported this idea  ·  Mar 13, 2024

8. Public Notes in ticket - don't send email

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Steve Stringham supported this idea  ·  Mar 13, 2024

9. Activity Status "Awaiting on customer reply" should stop the SLA as well

   102 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Steve Stringham supported this idea  ·  Mar 13, 2024

10. Battery Health Report

    264 votes

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    7 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Steve Stringham supported this idea  ·  Mar 13, 2024

11. Email notification when agent is installed

    23 votes

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    4 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Steve Stringham supported this idea  ·  Mar 13, 2024

12. show date and time of scheduled reboot

    19 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Steve Stringham supported this idea  ·  Mar 13, 2024

13. Patch management

    50 votes

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    3 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Steve Stringham supported this idea  ·  Mar 13, 2024

14. public IP

    24 votes

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    1 comment  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Steve Stringham supported this idea  ·  Mar 13, 2024

15. Reply to tickets via email

    95 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Steve Stringham supported this idea  ·  Mar 13, 2024

16. oauth2 - Login to atera using Microsoft 365 Account

    81 votes

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    2 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Steve Stringham supported this idea  ·  Mar 13, 2024

17. Change management

    155 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Steve Stringham supported this idea  ·  Mar 13, 2024

18. Live screenshot of device to see user activity

    381 votes

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    9 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Steve Stringham commented  ·  Mar 13, 2024  ·  Edit…  ·  Delete…

    Having used Splashtop before Atera, it provided the information on if the user was active or not. It also would indicate if someone was logged in or if the computer was at a login screen. This was very helpful information, that was lost once switching to Atera and their Splashtop version (watered down). This would be a great step in the right direction (even without a screenshot), and I believe that Splashtop has the information and Atera would just need to expose it.

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    Steve Stringham supported this idea  ·  Feb 28, 2024

19. Hardware inventory

    595 votes

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    6 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Steve Stringham supported this idea  ·  Mar 13, 2024

20. Vulnerability Scanning

    23 votes

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    4 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Steve Stringham supported this idea  ·  Mar 1, 2024