Settings and activity

190 results found

1. Add ability to retroactively flag ticket notes as resolutions

   3 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Steve Stringham supported this idea  ·  April 25, 2024
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   Steve Stringham commented  ·  April 25, 2024  ·  Edit…  ·  Delete…

   The ability to flag resolutions is a very nice addition, but it fell short without the ability to update the resolution after confirming that the troubleshooting step indeed did resolve the issue. The enhancement to be able to add the resolution flag afterwards is critical to having a functional resolution capability.

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2. Knowledge base access from a ticket

   10 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Steve Stringham supported this idea  ·  March 23, 2024

3. Search ticket features enhancement: keyword, users, date

   5 votes

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   0 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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   Steve Stringham supported this idea  ·  March 23, 2024

4. Ticket Search - Search within tickets to find previously solved issues

   26 votes

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   3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Steve Stringham supported this idea  ·  March 23, 2024

5. Display if a machine is at the office or remote

   24 votes

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   0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Under Review  ·  Nir Gilbert responded

   Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Steve Stringham supported this idea  ·  March 13, 2024

6. public facing knowledgebase without requiring login

   4 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Steve Stringham supported this idea  ·  March 13, 2024

7. Atera should update software on Chocolatey public repo

   19 votes

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   0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Steve Stringham supported this idea  ·  March 13, 2024

8. Public Notes in ticket - don't send email

   10 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Steve Stringham supported this idea  ·  March 13, 2024

9. Activity Status "Awaiting on customer reply" should stop the SLA as well

   92 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Steve Stringham supported this idea  ·  March 13, 2024

10. Battery Health Report

    248 votes

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    7 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Steve Stringham supported this idea  ·  March 13, 2024

11. Email notification when agent is installed

    12 votes

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    4 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Steve Stringham supported this idea  ·  March 13, 2024

12. show date and time of scheduled reboot

    15 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Steve Stringham supported this idea  ·  March 13, 2024

13. Patch Management

    12 votes

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    0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Steve Stringham supported this idea  ·  March 13, 2024

14. public IP

    15 votes

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    1 comment  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Steve Stringham supported this idea  ·  March 13, 2024

15. Reply to tickets via email

    87 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Steve Stringham supported this idea  ·  March 13, 2024

16. Option to run updates when Agent reconnects (for PCs that don't power on regularly)

    53 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Steve Stringham supported this idea  ·  March 13, 2024

17. oauth2 - Login to atera using Microsoft 365 Account

    65 votes

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    2 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Steve Stringham supported this idea  ·  March 13, 2024

18. True Third (3rd) Party Patching and Vulnerability Assessment

    53 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Steve Stringham supported this idea  ·  March 13, 2024

19. Active Directory integration for new users

    169 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Steve Stringham supported this idea  ·  March 13, 2024

20. Change management

    111 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Steve Stringham supported this idea  ·  March 13, 2024