Settings and activity

169 results found

1. Add ability to retroactively flag ticket notes as resolutions

   12 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Steve Stringham supported this idea  ·  Apr 25, 2024
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   Steve Stringham commented  ·  Apr 25, 2024  ·  Edit…  ·  Delete…

   The ability to flag resolutions is a very nice addition, but it fell short without the ability to update the resolution after confirming that the troubleshooting step indeed did resolve the issue. The enhancement to be able to add the resolution flag afterwards is critical to having a functional resolution capability.

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2. Knowledge base access from a ticket

   14 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Steve Stringham supported this idea  ·  Mar 23, 2024

3. Search ticket features enhancement: keyword, users, date

   8 votes

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   0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Steve Stringham supported this idea  ·  Mar 23, 2024

4. Ticket Search - Search within tickets to find previously solved issues

   32 votes

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   4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Steve Stringham supported this idea  ·  Mar 23, 2024

5. Display if a machine is at the office or remote

   25 votes

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   0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Steve Stringham supported this idea  ·  Mar 13, 2024

6. public facing knowledgebase without requiring login

   4 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Steve Stringham supported this idea  ·  Mar 13, 2024

7. Atera should update software on Chocolatey public repo

   24 votes

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   0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Steve Stringham supported this idea  ·  Mar 13, 2024

8. Public Notes in ticket - don't send email

   10 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Steve Stringham supported this idea  ·  Mar 13, 2024

9. Activity Status "Awaiting on customer reply" should stop the SLA as well

   109 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Steve Stringham supported this idea  ·  Mar 13, 2024

10. Battery Health Report

    272 votes

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    7 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Steve Stringham supported this idea  ·  Mar 13, 2024

11. Email notification when agent is installed

    27 votes

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    4 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Steve Stringham supported this idea  ·  Mar 13, 2024

12. show date and time of scheduled reboot

    22 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Steve Stringham supported this idea  ·  Mar 13, 2024

13. Patch management

    79 votes

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    6 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Steve Stringham supported this idea  ·  Mar 13, 2024

14. public IP

    24 votes

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    1 comment  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Steve Stringham supported this idea  ·  Mar 13, 2024

15. Reply to tickets via email

    98 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Steve Stringham supported this idea  ·  Mar 13, 2024

16. oauth2 - Login to atera using Microsoft 365 Account

    87 votes

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    3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Steve Stringham supported this idea  ·  Mar 13, 2024

17. Change management

    161 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Steve Stringham supported this idea  ·  Mar 13, 2024

18. Live screenshot of device to see user activity

    422 votes

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    9 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

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    Steve Stringham commented  ·  Mar 13, 2024  ·  Edit…  ·  Delete…

    Having used Splashtop before Atera, it provided the information on if the user was active or not. It also would indicate if someone was logged in or if the computer was at a login screen. This was very helpful information, that was lost once switching to Atera and their Splashtop version (watered down). This would be a great step in the right direction (even without a screenshot), and I believe that Splashtop has the information and Atera would just need to expose it.

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    Steve Stringham supported this idea  ·  Feb 28, 2024

19. Hardware inventory

    652 votes

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    9 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    Steve Stringham supported this idea  ·  Mar 13, 2024

20. Vulnerability Scanning

    25 votes

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    4 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Steve Stringham supported this idea  ·  Mar 1, 2024