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83 results found

  1. Password protect the Atera agent from end-user uninstalls

    1,540 votes

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    26 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Matthew James Mifsud supported this idea  · 

  2. Differentiate IP restriction on mobile and web app

    9 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Matthew James Mifsud supported this idea  · 

  3. Mobile App Improvements

    684 votes

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    Planned  ·  35 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    Matthew James Mifsud supported this idea  · 
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    Matthew James Mifsud commented  · 

    - increased security when starting the app - pin code to enter the app
    - ability to search tickets via view type
    - ability to assign different permissions on mobile app than the web version e.g only view/reply tickets on mobile but no access to PSA

  4. Edit Ticket Notes

    227 votes

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    24 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Matthew James Mifsud supported this idea  · 

  5. Printer management

    131 votes

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    4 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Matthew James Mifsud supported this idea  · 

  6. Enhanced White Label Branding

    86 votes

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    4 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Matthew James Mifsud supported this idea  · 

  7. Role management

    121 votes

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    Planned  ·  27 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Admin →
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    Matthew James Mifsud supported this idea  · 

  8. Project Ticket

    208 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Matthew James Mifsud supported this idea  · 

  9. "Warning" when resolving a ticket without adding time entry

    129 votes

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    10 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Matthew James Mifsud supported this idea  · 

  10. White label agent name

    157 votes

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    6 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Matthew James Mifsud supported this idea  · 

  11. Install agent on Synology, QNAP or Raspberry Pi

    328 votes

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    4 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Matthew James Mifsud supported this idea  · 

  12. RAID Monitoring for servers

    359 votes

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    13 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Matthew James Mifsud supported this idea  · 

  13. Improved Billing

    270 votes

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    Under Review  ·  50 comments  ·  Ideas and Feedback » Billing  ·  Admin →
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    Matthew James Mifsud supported this idea  · 

  14. Integration with UniFi Cloud

    885 votes

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    21 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Matthew James Mifsud supported this idea  · 

  15. Mobile Device Management

    2,200 votes

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    85 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Under Review  ·  AdminRoy (RoyB, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

    Matthew James Mifsud supported this idea  · 

  16. Add Microsoft Defender integration

    307 votes

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    2 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Matthew James Mifsud supported this idea  · 

  17. Save Ticket View Mobile App

    9 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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  18. Billing of recurring monthly/annual items (not contracts)

    54 votes

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    4 comments  ·  Ideas and Feedback » Billing  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  19. Quoting

    76 votes

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    2 comments  ·  Ideas and Feedback » Billing  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  20. Show ticket time entries also on the customer portal

    14 votes

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    2 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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