Settings and activity

58 results found

1. Implement domain-based restrictions for automatic contact creation from incoming ticket emails.

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   0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Edit…  ·  Delete…  ·  Admin →
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   Kyra shared this idea  ·  Jun 16, 2026

2. Granular permissions for Access Roles

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   0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Kyra supported this idea  ·  Jun 16, 2026

3. Device Info History - Hostname, Logins, Reboots

   6 votes

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   1 comment  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Kyra supported this idea  ·  Jun 16, 2026

4. Customer Contact

   81 votes

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   6 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Kyra supported this idea  ·  Jun 16, 2026

5. Automated rules based on Criteria

   44 votes

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   2 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Kyra supported this idea  ·  Jun 16, 2026

6. Automated emails to blocked customers or non-main contacts who contact us

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Kyra supported this idea  ·  Jun 16, 2026

7. creation of tickets for devices/activities not associated to a contact

   9 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Kyra supported this idea  ·  Jun 16, 2026

8. Email technician when they have been @ tagged on an internal note of a ticket

   333 votes

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   9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Kyra supported this idea  ·  Jun 10, 2026

9. Revamped Helpdesk Agent

   346 votes

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   57 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Kyra supported this idea  ·  Jun 10, 2026

10. Allow for customization of columns on ticketing screen

    357 votes

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    43 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Kyra supported this idea  ·  Jun 10, 2026

11. Multi-Site Support

    413 votes

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    35 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Kyra supported this idea  ·  Jun 10, 2026

12. Better Customer Profile

    2 votes

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    1 comment  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Kyra supported this idea  ·  Jun 10, 2026

13. New look menu is a step backwards

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    7 votes

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    1 comment  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Kyra supported this idea  ·  Jun 10, 2026

14. Ability to be notified, Emailed when an agent is online.

    11 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Kyra supported this idea  ·  Jun 10, 2026

15. ticket tabs, close them when a ticket is closed!

    12 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Kyra supported this idea  ·  Jun 10, 2026

16. knowbe4

    46 votes

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    2 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Kyra supported this idea  ·  Dec 24, 2025

17. Text Message (SMS) Alerts

    48 votes

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    11 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Kyra supported this idea  ·  Dec 24, 2025

18. Better alerts for newly installed programs

    96 votes

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    1 comment  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Kyra supported this idea  ·  Nov 7, 2025

19. Desktop notifications

    100 votes

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    3 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Kyra supported this idea  ·  Nov 7, 2025

20. Activity Status "Awaiting on customer reply" should stop the SLA as well

    113 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Kyra supported this idea  ·  Nov 7, 2025