Settings and activity

19 results found

1. Project Ticket

   245 votes

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   7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Patrick Reid supported this idea  ·  Apr 23, 2025

2. Allow for customization of columns on ticketing screen

   351 votes

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   43 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Patrick Reid supported this idea  ·  Apr 23, 2025

3. Dark Mode

   1,904 votes

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   118 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Future Consideration  ·  Gil Givoni responded

   Hi,

   Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

   We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

   
   

   Best regards,

   The Atera Team

   
   

4. Employee Onboarding/Offboarding Feature

   871 votes

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   6 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Patrick Reid supported this idea  ·  Apr 23, 2025

5. Documentation Management

   1,256 votes

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   22 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Patrick Reid supported this idea  ·  Apr 23, 2025

6. Overall improvement of Patch Management

   337 votes

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   Planned  ·  13 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Patrick Reid supported this idea  ·  Apr 23, 2025

7. Huntress (Cybersecurity)

   54 votes

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   2 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Patrick Reid supported this idea  ·  Apr 23, 2025

8. Simple Ticket Merging

   15 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Patrick Reid supported this idea  ·  Apr 15, 2025

9. Helpdesk agent install automatically when Atera agent gets installed

   43 votes

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   2 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Patrick Reid supported this idea  ·  Feb 25, 2025

10. Assign requestor based on reply-to email not sender

    1 vote

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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    Patrick Reid shared this idea  ·  Dec 13, 2024

11. Assign multiple technicians to a ticket

    407 votes

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    16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Patrick Reid supported this idea  ·  Dec 13, 2024

12. Reply to tickets via email

    99 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Patrick Reid supported this idea  ·  Dec 13, 2024

13. Advanced IP Address Info (consolidated)

    172 votes

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    16 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Patrick Reid supported this idea  ·  Dec 11, 2024

14. Attach attachments by dragging and dropping

    13 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Patrick Reid supported this idea  ·  Dec 10, 2024

15. Change management

    163 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Patrick Reid supported this idea  ·  Nov 10, 2024

16. Meraki integration

    99 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Patrick Reid supported this idea  ·  Nov 10, 2024

17. Live screenshot of device to see user activity

    431 votes

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    9 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    Patrick Reid supported this idea  ·  Nov 10, 2024

18. Free Dashboard Account

    952 votes

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    30 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Patrick Reid supported this idea  ·  Nov 10, 2024

19. Save Ticket View Mobile App

    12 votes

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    2 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Patrick Reid supported this idea  ·  Nov 10, 2024