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Settings and activity

11 results found

  1. Assign requestor based on reply-to email not sender

    1 vote

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Patrick Reid shared this idea  · 

  2. Assign multiple technicians to a ticket

    392 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.


    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.


    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.


    All the best,

    Yakov

    Patrick Reid supported this idea  · 

  3. Reply to tickets via email

    96 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Patrick Reid supported this idea  · 

  4. Display the private IP address of workstations in the device view.

    5 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Patrick Reid supported this idea  · 

  5. add ip address for selection of columns to view on main device page or while in the client

    5 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Patrick Reid supported this idea  · 

  6. Attach attachments by dragging and dropping

    11 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Patrick Reid supported this idea  · 

  7. Change management

    157 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Patrick Reid supported this idea  · 

  8. Meraki integration

    86 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Patrick Reid supported this idea  · 

  9. Live screenshot of device to see user activity

    390 votes

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    9 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Patrick Reid supported this idea  · 

  10. Free Dashboard Account

    887 votes

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    24 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Patrick Reid supported this idea  · 

  11. Save Ticket View Mobile App

    10 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    Patrick Reid supported this idea  ·