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195 results found
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12 votes
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Lawrence Yau
supported this idea
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28 votes
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Lawrence Yau
supported this idea
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4 votesLawrence Yau
supported this idea
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3 votesLawrence Yau
shared this idea
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13 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Lawrence Yau
supported this idea
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11 votesLawrence Yau
supported this idea
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4 votesLawrence Yau
supported this idea
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10 votes
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8 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Lawrence Yau
supported this idea
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79 votes
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Lawrence Yau
supported this idea
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4 votesLawrence Yau
supported this idea
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25 votes
Hey, thanks for posting your feedback!
Adding manual tags is available, please refer to this knowledge base article for more information: https://support.atera.com/hc/en-us/articles/360011044199-Use-Ticket-Tags-#h_01FCB81V2DYEAP6ZYZJGNW56SW
Lawrence Yau
supported this idea
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74 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Lawrence Yau
supported this idea
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137 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Lawrence Yau
supported this idea
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133 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Lawrence Yau
supported this idea
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133 votes
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Lawrence Yau
supported this idea
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6 votesLawrence Yau
supported this idea
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28 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Lawrence Yau
supported this idea
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2 votesLawrence Yau
supported this idea
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34 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Lawrence Yau
supported this idea
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This is important when we need to communicate with a 3rd party - e.g. vendor support - while having all communications logged against a ticket we have open with a customer.
We don't want to change the requestor to the vendor, just to send them an email, since the customer is still the requestor, and we don't necessarily want the customer being bothered with communications between us and vendor support.
Additionally, using tickets to manage these communications with vendors also allows multiple technicians to deal with the vendor and still have the complete history.