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32 results found

  1. Privacy Mode for Clients

    18 votes

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    3 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Loris Barbi supported this idea  · 

  2. Reboot in Safe Mode with Networking

    18 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Loris Barbi supported this idea  · 

  3. Splashtop connection password

    39 votes

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    2 comments  ·  Ideas and Feedback » Security  ·  Admin →
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    Loris Barbi supported this idea  · 

  4. Select multiple devices from the Client->Devices->Folders

    12 votes

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    2 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

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    Loris Barbi commented  · 

    I agree: the "folder view" should be as the "all devices" view, the same layout.
    Why it is different?

    Loris Barbi supported this idea  · 

  5. Link to device's Folder

    15 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Loris Barbi supported this idea  · 

  6. Revamped Helpdesk Agent

    336 votes

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    Under Review  ·  54 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Loris Barbi commented  · 

    Ability to override helpdesk agent name by customer. Now it shows the company name configured in general settings (for example CONTOSO LTD), but for some customers we would like to show - for example - SOS COMPUTER LTD, as we make remote assistance in the name of an IT partner of our.

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    Loris Barbi commented  · 

    Need for a menu customization in helpdesk agent. Some competitors allow to hide menu option or change their captions, for example to localize the menu in same language speaked by the computer user.

    Loris Barbi supported this idea  · 

  7. White label agent name

    160 votes

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    6 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Loris Barbi supported this idea  · 

  8. Allow customers to manage their environment

    7 votes

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    1 comment  ·  Ideas and Feedback » Customers  ·  Admin →
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    Loris Barbi commented  · 

    Having a multi-tenant environment with the possibility to authorize external persons, we could re-sell Atera services to our customers having an IT support brach in their organization, with the scope to sharing support activities with that branch. For example we could be able to provide 1st level helpdesk services and delegate 2nd level to the customer, or the opposite.

    Loris Barbi supported this idea  · 

  9. Documentation Management

    1,224 votes

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    Under Review  ·  21 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Loris Barbi supported this idea  · 

  10. Network Discovery: Security Audit

    946 votes

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    Under Review  ·  19 comments  ·  Ideas and Feedback » Network Discovery  ·  Admin →
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    Loris Barbi supported this idea  · 

  11. Office 365 Integration

    1,542 votes

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    Under Review  ·  61 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Loris Barbi supported this idea  · 

  12. Deploy agent from network discovery

    118 votes

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    4 comments  ·  Ideas and Feedback » Network Discovery  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The

    feature you requested is currently being

    considered for development. Please be patient

    as the process can take a while or even stall to

    make way for other features. We

    ’

    ll update you

    once it

    ’

    s been implemented and released!

    Loris Barbi supported this idea  · 

  13. cancel file transfer

    8 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Loris Barbi supported this idea  · 

  14. file transfer

    17 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Under Review  ·  Dor N. responded

    Nice! The feature you requested is being
    reviewed by our product team. We’ll keep an
    eye on the number of votes, and let you know if
    a decision is reached to implement. Thank you
    for being a partner in our process!

    Loris Barbi supported this idea  · 

  15. Compact User Interface

    26 votes

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    4 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Loris Barbi supported this idea  · 

  16. Searchable and Reportable Custom Fields

    62 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Loris Barbi supported this idea  · 

  17. Choose number of devices to view per page

    169 votes

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    6 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Loris Barbi supported this idea  · 

  18. italian

    8 votes

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    1 comment  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Loris Barbi commented  · 

    i could help too

    Loris Barbi supported this idea  · 

  19. Hide (or minimize) Customer-details pane

    2 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Loris Barbi supported this idea  · 

  20. SNMP: Allow the addition of SNMP Monitoring/OID's directly to a device.

    29 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Loris Barbi supported this idea  · 
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