Settings and activity

61 results found

1. Automatically close Alert tickets when resolved

   211 votes

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   17 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Jörg Brümmer supported this idea  ·  Feb 28, 2022

2. Assign multiple technicians to a ticket

   410 votes

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   16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   Best regards,

   The Atera Team

   Jörg Brümmer supported this idea  ·  Feb 28, 2022

3. Choose number of devices to view per page

   174 votes

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   6 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Jörg Brümmer supported this idea  ·  Feb 28, 2022

4. Add links to the helpdesk agent icon

   5 votes

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   0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Jörg Brümmer supported this idea  ·  Feb 28, 2022

5. Launch Homebrew from Terminal/Scripts

   6 votes

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   0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Jörg Brümmer supported this idea  ·  Feb 28, 2022

6. Bad Mac Support

   133 votes

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   37 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Jörg Brümmer supported this idea  ·  Feb 28, 2022

7. Wake Mac machines when for no PC deployments.

   10 votes

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   1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Jörg Brümmer supported this idea  ·  Feb 28, 2022

8. Agent uninstall upon delete

   41 votes

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   1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Jörg Brümmer supported this idea  ·  Feb 28, 2022

9. Install agent on Synology, QNAP or Raspberry Pi

   374 votes

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   7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Jörg Brümmer supported this idea  ·  Feb 28, 2022

10. Password protect the Atera agent from end-user uninstalls

    1,619 votes

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    29 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Jörg Brümmer supported this idea  ·  Feb 28, 2022

11. Advanced options in IT automation profiles (scan and reboot window)

    40 votes

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    5 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Jörg Brümmer supported this idea  ·  Feb 28, 2022

12. Enable "Additional Rates" on Block Money contract

    4 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    Jörg Brümmer supported this idea  ·  Feb 28, 2022

13. Invoice Details

    22 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    Jörg Brümmer supported this idea  ·  Feb 28, 2022

14. Contracts with a travel costs

    11 votes

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    1 comment  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    Jörg Brümmer supported this idea  ·  Feb 28, 2022

15. API Report Custom Fields

    45 votes

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    2 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Jörg Brümmer supported this idea  ·  Feb 28, 2022

16. API Key Manager / API Security / Expanding capabilities / OpenAPI compliance

    124 votes

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    32 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    Great news! Your idea has been approved and is planned for implementation.

    We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

    [For major features only–] You can also follow this in our Pubic Roadmap.

    Best regards,

    The Atera Team

    
    

    Jörg Brümmer supported this idea  ·  Feb 28, 2022

17. Ticket SLA warning

    16 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jörg Brümmer supported this idea  ·  Feb 28, 2022

18. Be able to breakh down the SLA report

    9 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Jörg Brümmer supported this idea  ·  Feb 28, 2022

19. Ability to email a technician when a ticket is about to breach SLA

    17 votes

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    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Jörg Brümmer supported this idea  ·  Feb 28, 2022

20. Closed and Resolved Ticket on the Customer Portal

    54 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Jörg Brümmer supported this idea  ·  Feb 28, 2022