Settings and activity

67 results found

1. Monitored Agent "addon" for Synology

   219 votes

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   1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Jörg Brümmer supported this idea  ·  Apr 9, 2022

2. The ability to Remove or Edit the default Ticket fields

   50 votes

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   4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jörg Brümmer supported this idea  ·  Feb 28, 2022

3. Automatically close tickets upon resolved alerts

   81 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jörg Brümmer supported this idea  ·  Feb 28, 2022

4. Assign multiple technicians to a ticket

   403 votes

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   15 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jörg Brümmer supported this idea  ·  Feb 28, 2022

5. Choose number of devices to view per page

   172 votes

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   6 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Jörg Brümmer supported this idea  ·  Feb 28, 2022

6. Add links to the helpdesk agent icon

   5 votes

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   0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Jörg Brümmer supported this idea  ·  Feb 28, 2022

7. Chat Helpdesk for MAC devices

   22 votes

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   0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Jörg Brümmer supported this idea  ·  Feb 28, 2022

8. Launch Homebrew from Terminal/Scripts

   6 votes

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   0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Jörg Brümmer supported this idea  ·  Feb 28, 2022

9. Helpdesk Agent for Mac workstations.

   32 votes

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   2 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Jörg Brümmer supported this idea  ·  Feb 28, 2022

10. Apple detailed model

    8 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Jörg Brümmer supported this idea  ·  Feb 28, 2022

11. Max Supported OS for MAC OS

    6 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Jörg Brümmer supported this idea  ·  Feb 28, 2022

12. Wake Mac machines when for no PC deployments.

    10 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Jörg Brümmer supported this idea  ·  Feb 28, 2022

13. Mac M1 compatibilty

    26 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Future Consideration  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    Thank you for your valuable suggestion.

    
    

    M1 processors are currently supported via Rosetta, the V2 chips are yet to.

    https://support.atera.com/hc/en-us/articles/360015643914-Install-an-agent#Supportedversionsanddistributions

    
    

    While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    Jörg Brümmer supported this idea  ·  Feb 28, 2022

14. Agent uninstall upon delete

    38 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Jörg Brümmer supported this idea  ·  Feb 28, 2022

15. Install agent on Synology, QNAP or Raspberry Pi

    364 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Jörg Brümmer supported this idea  ·  Feb 28, 2022

16. Password protect the Atera agent from end-user uninstalls

    1,610 votes

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    29 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Jörg Brümmer supported this idea  ·  Feb 28, 2022

17. Advanced options in IT automation profiles (scan and reboot window)

    39 votes

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    4 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Jörg Brümmer supported this idea  ·  Feb 28, 2022

18. Enable "Additional Rates" on Block Money contract

    4 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    Jörg Brümmer supported this idea  ·  Feb 28, 2022

19. Invoice Details

    22 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    Jörg Brümmer supported this idea  ·  Feb 28, 2022

20. Contracts with a travel costs

    11 votes

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    1 comment  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    Jörg Brümmer supported this idea  ·  Feb 28, 2022