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52 results found

  1. Allow CC for Tickets created from the Portal

    30 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Merlin Brandt supported this idea  · 

  2. Help Desk Ticket Calendar

    20 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Merlin Brandt supported this idea  · 

  3. Create & Due Dates for Tickets

    12 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Merlin Brandt supported this idea  · 

  4. "Warning" when resolving a ticket without adding time entry

    129 votes

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    10 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Merlin Brandt supported this idea  · 

  5. Assign multiple technicians to a ticket

    371 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.


    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.


    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.


    All the best,

    Yakov

    Merlin Brandt supported this idea  · 

  6. Ability to split out email into a new ticket

    32 votes

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    1 comment  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Merlin Brandt supported this idea  · 

  7. Agent uninstall upon delete

    36 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Merlin Brandt shared this idea  · 

  8. Atera Dark Mode

    1,629 votes

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    Under Review  ·  81 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Merlin Brandt supported this idea  · 

  9. Assign Ticket to First Responder

    21 votes

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    2 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Merlin Brandt supported this idea  · 

  10. New layout - reduce whitespace

    51 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    An error occurred while saving the comment
    Merlin Brandt commented  · 

    We like the old layout in regards to readability better, too. However filtering is still a pain there.

    Merlin Brandt supported this idea  · 

  11. Search bar enhancements

    278 votes

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    Planned  ·  13 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Merlin Brandt supported this idea  · 
    An error occurred while saving the comment
    Merlin Brandt commented  · 

    Hi,
    We would like to be able to search for device details in the customer page, e.g. find a device via serial number.
    Currently that is only possible via the global search and that also spits out a different customer and a ticket that has to do with neither.

  12. Prevent e-mail to customer

    3 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Merlin Brandt shared this idea  · 
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