Settings and activity

57 results found

1. A smarter way to monitor temperature

   64 votes

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   2 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Merlin Brandt supported this idea  ·  Feb 22, 2022

2. Remove restore points

   1 vote

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Edit…  ·  Delete…  ·  Admin →
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   Merlin Brandt shared this idea  ·  Feb 18, 2022

3. Automated actions with incoming call (e.g. Phone Suite)

   6 votes

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Merlin Brandt shared this idea  ·  Feb 16, 2022

4. Merge Agents

   166 votes

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   5 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Merlin Brandt supported this idea  ·  Dec 20, 2021

5. Closed and Resolved Ticket on the Customer Portal

   54 votes

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   1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Merlin Brandt supported this idea  ·  Dec 20, 2021

6. Create Tickets For Patches

   4 votes

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Merlin Brandt supported this idea  ·  Dec 20, 2021

7. Allow CC for Tickets created from the Portal

   38 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Merlin Brandt supported this idea  ·  Dec 20, 2021

8. Help Desk Ticket Calendar

   21 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Merlin Brandt supported this idea  ·  Dec 20, 2021

9. Create & Due Dates for Tickets

   17 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Merlin Brandt supported this idea  ·  Dec 20, 2021

10. "Warning" when resolving a ticket without adding time entry

    136 votes

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    11 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Merlin Brandt supported this idea  ·  Dec 1, 2021

11. Assign multiple technicians to a ticket

    402 votes

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    15 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Merlin Brandt supported this idea  ·  Dec 1, 2021

12. Ability to split out email into a new ticket

    38 votes

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    2 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Merlin Brandt supported this idea  ·  Nov 30, 2021

13. Agent uninstall upon delete

    38 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Merlin Brandt shared this idea  ·  Oct 29, 2021

14. Atera Dark Mode

    1,756 votes

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    106 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Merlin Brandt supported this idea  ·  Oct 20, 2021

15. Auto-assign tickets with initial reply

    64 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Merlin Brandt supported this idea  ·  Oct 13, 2021

16. Allow for customization of columns on ticketing screen

    338 votes

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    41 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Merlin Brandt commented  ·  Oct 13, 2021  ·  Edit…  ·  Delete…

    We like the old layout in regards to readability better, too. However filtering is still a pain there.

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    Merlin Brandt supported this idea  ·  Oct 12, 2021

17. Prevent e-mail to customer

    4 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Merlin Brandt shared this idea  ·  Sep 1, 2021