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38 results found

  1. Option to assign multiple contacts to a ticket.

    20 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Garrett Walls supported this idea  · 

  2. Ability to assign a contact to multiple devices for work from home

    171 votes

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    8 comments  ·  Ideas and Feedback » Work From Home  ·  Admin →
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    Garrett Walls supported this idea  · 

  3. Ability to assign a device to a ticket regardless of contact

    21 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Garrett Walls supported this idea  · 

  4. Login to Atera with Windows Hello through Auth0 on multiple devices.

    19 votes

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    4 comments  ·  Ideas and Feedback » Security  ·  Admin →
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    Garrett Walls shared this idea  · 

  5. Add IP address to Login Audit script

    5 votes

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    1 comment  ·  Ideas and Feedback  ·  Admin →
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  6. Mobile Device Management

    2,294 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Future Consideration  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.



    Best regards,

    The Atera Team


  7. Password protect the Atera agent from end-user uninstalls

    1,611 votes

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    29 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Garrett Walls supported this idea  · 

  8. SNMP: MIB import instead of manual OID typing

    1,030 votes

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    23 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Garrett Walls supported this idea  · 

  9. Office 365 Integration

    1,576 votes

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    61 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Garrett Walls supported this idea  · 

  10. Improved Customized Dashboard

    1,559 votes

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    50 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Garrett Walls supported this idea  · 

  11. Mobile App Improvements

    740 votes

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    Planned  ·  39 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    Garrett Walls supported this idea  · 

  12. Chat feature from the mobile app.

    70 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    Garrett Walls supported this idea  · 

  13. Splashtop alternative device name in window

    3 votes

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    0 comments  ·  Ideas and Feedback  ·  Admin →
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    Garrett Walls supported this idea  · 

  14. splashtop message logs

    21 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Garrett Walls supported this idea  · 

  15. Documentation Management

    1,251 votes

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    22 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Garrett Walls supported this idea  · 

  16. "Work from Home" Simultaneous Dual-Monitor Support

    231 votes

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    14 comments  ·  Ideas and Feedback » Work From Home  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Garrett Walls supported this idea  · 

  17. Send system information with Helpdesk Agent support tickets

    269 votes

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    6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Garrett Walls supported this idea  · 

  18. Automation based on technician reply

    39 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Garrett Walls supported this idea  · 
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