Settings and activity

39 results found

1. Add our customer's logo on the Customer portal

   6 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Étienne Cloutier supported this idea  ·  Sep 23, 2024

2. one place for customer portal options

   8 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Étienne Cloutier supported this idea  ·  Sep 23, 2024

3. Customizable text for Customer Portal login page

   19 votes

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   2 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Étienne Cloutier supported this idea  ·  Sep 23, 2024

4. Password access in the portal

   41 votes

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   1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Étienne Cloutier supported this idea  ·  Sep 23, 2024

5. customers portal devices tab

   9 votes

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   0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Étienne Cloutier supported this idea  ·  Sep 23, 2024

6. Annouments Board in Customer Portal

   28 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Étienne Cloutier supported this idea  ·  Sep 23, 2024

7. Customer Portal Should Include Assets

   63 votes

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   1 comment  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Étienne Cloutier supported this idea  ·  Sep 23, 2024

8. Resend portal Email

   22 votes

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   1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Étienne Cloutier supported this idea  ·  Sep 23, 2024

9. Customize customer portal

   29 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Étienne Cloutier supported this idea  ·  Sep 23, 2024

10. customer monitoring portal

    16 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Not at all You must login first! Important You must login first! Critical You must login first!

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    Étienne Cloutier supported this idea  ·  Sep 23, 2024

11. more customisation of portal

    19 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Not at all You must login first! Important You must login first! Critical You must login first!

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    Étienne Cloutier supported this idea  ·  Sep 23, 2024

12. time entry in new UI feature regression

    7 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

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    Étienne Cloutier commented  ·  Jul 2, 2024  ·  Edit…  ·  Delete…

    Yes please !

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    Étienne Cloutier supported this idea  ·  Jul 2, 2024

13. Time entry defaults

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Étienne Cloutier supported this idea  ·  Jul 2, 2024

14. TIME ENTRY

    7 votes

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    1 comment  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
    How important is this to you?

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    Étienne Cloutier supported this idea  ·  Jul 2, 2024

15. Patch management

    45 votes

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    2 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Étienne Cloutier supported this idea  ·  Jul 2, 2024

16. merging tickets

    42 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Étienne Cloutier supported this idea  ·  Jul 2, 2024

17. Automatically close Alert tickets when resolved

    64 votes

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    3 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Étienne Cloutier supported this idea  ·  Jul 2, 2024

18. Impact

    16 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
    How important is this to you?

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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Étienne Cloutier supported this idea  ·  Jul 2, 2024

19. Project Ticket

    222 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Étienne Cloutier supported this idea  ·  Jul 2, 2024

20. SLA Customisation

    34 votes

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    12 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Étienne Cloutier supported this idea  ·  Jul 2, 2024