Settings and activity

52 results found

1. Projects Pane

   56 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Étienne Cloutier supported this idea  ·  Mar 6, 2025

2. Parent & Child ticket relations

   67 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Étienne Cloutier supported this idea  ·  Mar 6, 2025

3. Ticket Type = Project

   7 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Étienne Cloutier supported this idea  ·  Mar 6, 2025

4. Project Management Tool

   138 votes

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   14 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Étienne Cloutier supported this idea  ·  Mar 6, 2025

5. Admin account without licence, licensing only for management.....

   138 votes

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   9 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Étienne Cloutier supported this idea  ·  Dec 12, 2024

6. Edit Ticket Notes

   250 votes

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   26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Étienne Cloutier supported this idea  ·  Dec 12, 2024

7. Battery Health Report

   273 votes

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   7 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Étienne Cloutier supported this idea  ·  Dec 12, 2024

8. Overall improvement of Patch Management

   331 votes

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   Planned  ·  13 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Étienne Cloutier supported this idea  ·  Dec 12, 2024

9. Need a report to tell me which devices for a customer are eligable for Windows 11

   423 votes

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   18 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Étienne Cloutier supported this idea  ·  Dec 12, 2024

10. Warranty Information Collection

    521 votes

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    10 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Étienne Cloutier supported this idea  ·  Dec 12, 2024

11. Out of Warranty Date on Devices

    77 votes

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    2 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    Étienne Cloutier supported this idea  ·  Dec 12, 2024

12. Email technician when they have been @ tagged on an internal note of a ticket

    329 votes

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    9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Not at all You must login first! Important You must login first! Critical You must login first!

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    Étienne Cloutier supported this idea  ·  Dec 12, 2024

13. Allow for customization of columns on ticketing screen

    349 votes

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    43 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Étienne Cloutier supported this idea  ·  Dec 12, 2024

14. Add our customer's logo on the Customer portal

    6 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Étienne Cloutier supported this idea  ·  Sep 23, 2024

15. one place for customer portal options

    10 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Étienne Cloutier supported this idea  ·  Sep 23, 2024

16. Customizable text for Customer Portal login page

    20 votes

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    2 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Étienne Cloutier supported this idea  ·  Sep 23, 2024

17. Password access in the portal

    43 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Étienne Cloutier supported this idea  ·  Sep 23, 2024

18. customers portal devices tab

    9 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Étienne Cloutier supported this idea  ·  Sep 23, 2024

19. Annouments Board in Customer Portal

    30 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Étienne Cloutier supported this idea  ·  Sep 23, 2024

20. Customer Portal Should Include Assets

    68 votes

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    1 comment  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    Étienne Cloutier supported this idea  ·  Sep 23, 2024