Settings and activity
76 results found
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5 votes
Robert Folbigg
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24 votesRobert Folbigg
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13 votesRobert Folbigg
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16 votesRobert Folbigg
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9 votesRobert Folbigg
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9 votesRobert Folbigg
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21 votesRobert Folbigg
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15 votesRobert Folbigg
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10 votesRobert Folbigg
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157 votes
Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
Robert Folbigg
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67 votesRobert Folbigg
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22 votes
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56 votesRobert Folbigg
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379 votes
Hi, The feature idea you submitted is currently under review. Thanks for making your voice heard! We’ll keep a close watch on how many votes it gets and update you if we decide to develop it.
Robert Folbigg
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205 votesRobert Folbigg
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1 voteRobert Folbigg
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3 votesRobert Folbigg
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Robert Folbigg
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4 votesRobert Folbigg
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9 votesRobert Folbigg
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457 votesRobert Folbigg
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I agree
The custom fields need only be visible when using the corresponding form. It is useless in its current implementation as when a new ticket is opened, every custom field is visible which makes it impossible to use. This would be as simple as setting a mandatory default template and allow the service desk agent to select a different template based on the request type.
Additionally these templates should be displayed in the customer portal as individual requests types when a customer is lodging a ticket. They choose the request type which applies the correct ticket template to capture all the required data.
Additional points will be rewarded if you can also apply specific templates to specific customers allowing for the customisation of the data requested based on the clients needs.