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175 results found

  1. Report to show computers that do not meet the requirements for Windows 11

    282 votes

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    6 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Hi, The feature idea you submitted is currently under review. Thanks for making your voice heard! We’ll keep a close watch on how many votes it gets and update you if we decide to develop it.

    Luke Slark | Tech B supported this idea  · 

  2. MS Office Updates

    546 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Luke Slark | Tech B supported this idea  · 

  3. Ability to assign a contact to multiple devices for work from home

    157 votes

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    8 comments  ·  Ideas and Feedback » Work From Home  ·  Admin →
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    Luke Slark | Tech B supported this idea  · 
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    Luke Slark | Tech B commented  · 

    Please implement the ability for a single user to be able to access more than 1 device when using Work From Home feature, Directors of the company normally need access to more than 1 PC

  4. Battery Health Report

    248 votes

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    7 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Luke Slark | Tech B supported this idea  · 

  5. Allow More White Label Options

    418 votes

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    2 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Luke Slark | Tech B supported this idea  · 

  6. Free Dashboard Account

    576 votes

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    6 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Luke Slark | Tech B supported this idea  · 

  7. Office license type

    366 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Hi, The feature idea you submitted is currently under review. Thanks for making your voice heard! We’ll keep a close watch on how many votes it gets and update you if we decide to develop it.

    Luke Slark | Tech B supported this idea  · 

  8. Add last reboot time as threshold

    606 votes

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    7 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Luke Slark | Tech B supported this idea  · 

  9. alert when agent uninstalled

    1,301 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Luke Slark | Tech B supported this idea  · 

  10. Splashtop SOS Integration View on Atera Console

    6 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Luke Slark | Tech B supported this idea  · 

  11. splashtop printer

    12 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Luke Slark | Tech B supported this idea  · 

  12. record sessions splashtop

    18 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Luke Slark | Tech B supported this idea  · 

  13. Splashtop SOS

    153 votes

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    5 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Luke Slark | Tech B supported this idea  · 

  14. A feature that I would like to request is an add in for outlook to create a ticket straight from the emails itself.

    31 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Luke Slark | Tech B supported this idea  · 

  15. Mileage tracking

    31 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Luke Slark | Tech B supported this idea  · 

  16. Improved Billing

    270 votes

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    Under Review  ·  50 comments  ·  Ideas and Feedback » Billing  ·  Admin →
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    Luke Slark | Tech B commented  · 

    It is critical that we need the ability to pull note/descriptions from our contracts or tickets when generating single and batch invoices.

    With our monthly occuring contracts we have notes/descriptions that explains to the customer the breakdown of licensing per user, and device support plan breakdowns so our clients can see exaclty what they pay for when it comes round to doing internal audits to reduce costs etc..

    When and engineer resolves tickets, we include a description of the fix in a time entry so that the customer knows the work carried out and what they are paying for, currnetly on an invoice, a description cannot be included, so the customer just recives an invoice with the product in our case 'Labour', how many hours and total charge.

    This isnt helpful when a customer wants to know what was carried out and what they are paying for. We are then having to go back through tickets look at the time entry and explain to the customer the work we carried out.

    Luke Slark | Tech B supported this idea  · 

  17. Free Account User for Admin Purposes

    27 votes

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    0 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Admin →
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    Luke Slark | Tech B supported this idea  · 

  18. Invoice as PDF to mail adres

    24 votes

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    2 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Luke Slark | Tech B supported this idea  · 

  19. Add description and to contracts with batch invoices

    2 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Admin →
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    Luke Slark | Tech B shared this idea  · 

  20. Chat feature from the mobile app.

    64 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Luke Slark | Tech B supported this idea  · 
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