Settings and activity

544 results found

1. Show Open/Pending Tickets indicator

   4 votes

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   0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   DeAnna Birdsall supported this idea  ·  Jul 27, 2022

2. Minimize Filter options under Tickets

   3 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   DeAnna Birdsall supported this idea  ·  Jul 27, 2022

3. Need ability to filter & export tickets by specific number

   18 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   DeAnna Birdsall supported this idea  ·  Jul 27, 2022

4. detailed report of tickets

   10 votes

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   2 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   DeAnna Birdsall supported this idea  ·  Jul 27, 2022

5. tickets by tags

   4 votes

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   1 comment  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   DeAnna Birdsall supported this idea  ·  Jul 27, 2022

6. Exporting All Tickets

   12 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   DeAnna Birdsall supported this idea  ·  Jul 27, 2022

7. Ticket Adjustments and Scheduling

   5 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   DeAnna Birdsall supported this idea  ·  Jul 27, 2022

8. Create & Due Dates for Tickets

   18 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   DeAnna Birdsall supported this idea  ·  Jul 27, 2022

9. Change contact for multiple tickets

   11 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   DeAnna Birdsall supported this idea  ·  Jul 27, 2022

10. import tickets from zendesk

    9 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Jul 27, 2022

11. Default Number of tickets displayed

    6 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Jul 27, 2022

12. My Tickets view

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Jul 27, 2022

13. Recommended merging of tickets

    32 votes

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    0 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Jul 27, 2022

14. Sorting Tickets by Last Response

    21 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Jul 27, 2022

15. Auto-assign tickets with initial reply

    66 votes

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    15 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Jul 27, 2022

16. Scheduled Tickets Filter or Search Option

    9 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Jul 27, 2022

17. Assign multiple technicians to a ticket

    411 votes

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    16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    DeAnna Birdsall supported this idea  ·  Jul 27, 2022

18. Set Scheduled Ticket Start Date

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Jul 27, 2022

19. Show next scheduled touch date when viewing list of tickets

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Jul 27, 2022

20. Project Ticket

    246 votes

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    7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Jul 27, 2022