Settings and activity

41 results found

1. Customer Contact

   76 votes

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   5 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Darren Clare supported this idea  ·  Dec 1, 2022

2. Archive Customers and Users In Active Customers

   31 votes

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   4 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Darren Clare supported this idea  ·  Dec 1, 2022

3. Edit Ticket Notes

   250 votes

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   26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Darren Clare supported this idea  ·  Nov 10, 2022

4. client notes

   35 votes

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   2 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Darren Clare supported this idea  ·  Nov 10, 2022

5. Adding Notes - Documentation

   98 votes

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   4 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Planned  ·  AdminRoy (RoyB, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   Darren Clare supported this idea  ·  Nov 10, 2022

6. send alerts to customer

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   0 comments  ·  Ideas and Feedback » Alerts  ·  Edit…  ·  Delete…  ·  Admin →
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   Darren Clare shared this idea  ·  Jun 30, 2022

7. Please add a way to stop Alerts for a whole customer for extended amounts of time

   4 votes

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   0 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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8. Delete an agent for offline devices

   12 votes

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   0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Darren Clare supported this idea  ·  Jan 26, 2022

9. knowledge

   7 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Darren Clare supported this idea  ·  Jan 26, 2022

10. The ability to mark Patches and updates as suspected bad.

    7 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Darren Clare supported this idea  ·  Jan 26, 2022

11. Allow AND and OR conditions

    24 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Darren Clare supported this idea  ·  Jan 26, 2022

12. Warnings about renewing certificates

    32 votes

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    0 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Darren Clare supported this idea  ·  Jan 26, 2022

13. Show additional Agent memory information

    10 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Darren Clare shared this idea  ·  Jan 26, 2022

14. Send system information with Helpdesk Agent support tickets

    271 votes

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    6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Darren Clare supported this idea  ·  Jan 26, 2022

15. Add AV/Spyware/Firewall Status to Agent API

    18 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Darren Clare supported this idea  ·  Jan 26, 2022

16. memory ram module configuration

    10 votes

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    2 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Darren Clare supported this idea  ·  Jan 26, 2022

17. See if any new unread replies on the dashboard

    2 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Darren Clare shared this idea  ·  Jan 19, 2022

18. Documentation Management

    1,253 votes

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    22 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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19. SNMP: MIB import instead of manual OID typing

    1,032 votes

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    26 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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20. Improved Billing

    279 votes

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    52 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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