Settings and activity

41 results found

1. Customer Contact

   74 votes

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   4 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Under Review  ·  Nir Gilbert responded

   Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Darren Clare supported this idea  ·  Dec 1, 2022

2. Archive Customers and Users In Active Customers

   31 votes

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   3 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Darren Clare supported this idea  ·  Dec 1, 2022

3. Edit Ticket Notes

   242 votes

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   25 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Darren Clare supported this idea  ·  Nov 10, 2022

4. client notes

   35 votes

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   2 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Darren Clare supported this idea  ·  Nov 10, 2022

5. Adding Notes - Documentation

   96 votes

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   4 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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   Planned  ·  AdminRoy (RoyB, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   Darren Clare supported this idea  ·  Nov 10, 2022

6. send alerts to customer

   1 vote

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   0 comments  ·  Ideas and Feedback » Alerts  ·  Edit…  ·  Delete…  ·  Admin →
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   Darren Clare shared this idea  ·  Jun 30, 2022

7. Please add a way to stop Alerts for a whole customer for extended amounts of time

   4 votes

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   0 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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8. Delete an agent for offline devices

   12 votes

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   0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Darren Clare supported this idea  ·  Jan 26, 2022

9. knowledge

   7 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Darren Clare supported this idea  ·  Jan 26, 2022

10. The ability to mark Patches and updates as suspected bad.

    7 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Darren Clare supported this idea  ·  Jan 26, 2022

11. Allow AND and OR conditions

    24 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Darren Clare supported this idea  ·  Jan 26, 2022

12. Warnings about renewing certificates

    31 votes

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    0 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Darren Clare supported this idea  ·  Jan 26, 2022

13. Show additional Agent memory information

    9 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Darren Clare shared this idea  ·  Jan 26, 2022

14. Send system information with Helpdesk Agent support tickets

    268 votes

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    Under Review  ·  6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Darren Clare supported this idea  ·  Jan 26, 2022

15. Add AV/Spyware/Firewall Status to Agent API

    18 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Darren Clare supported this idea  ·  Jan 26, 2022

16. memory ram module configuration

    9 votes

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    2 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Darren Clare supported this idea  ·  Jan 26, 2022

17. See if any new unread replies on the dashboard

    2 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Darren Clare shared this idea  ·  Jan 19, 2022

18. Documentation Management

    1,242 votes

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    Under Review  ·  22 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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19. SNMP: MIB import instead of manual OID typing

    1,021 votes

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    22 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

20. Improved Billing

    276 votes

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    Under Review  ·  51 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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