258 results found
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Add Battery health to API
To be able to pull in battery information on the API would be great. Other hardware info is there but nothing about the battery.
6 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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205 votes
Hey all,
I am happy to announce Atera has introduced the support for custom urls with a secure HTTPs connection by generating CNAME records for the Customer Portal.
By completeing the process, your portal will be covered by unique certificates under the DigiCert umbrella.
Moreover, Atera will automatically renew the certificate for you so there is no need for anything on your end beyond the initial setup.
Feel free to read more about the feature here: https://support.atera.com/hc/en-us/articles/360000689808-Set-up-SSL-for-your-Customer-Portal
To enable the feature, reach out to your account manager or the customer success team via success@atera.com
All the best,
Yakov
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Time Entry easier display
It would be interesting to be able to see the description of the time entry on a ticket in an easy way.
However, we are obliged to click on "Actions" then "time entry" then click on modify to read the content.
167 votesHey all,
I am happy to let you know we've improved the accessabilty to the time entry notes in the new ticket UI and save you clicks.
In the new UI, time entries that have notes attached to them can be viewed directly from the time entries list upon hovering on the note icon.
I've attached a screenshot for your convenience.
Down the line, we will consider adding the time entries and their notes to the feed of the ticket for even easier view.
Hope you enjoy this new improvement!
Yakov
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Time based ticket automation rules
Timed ticket automations
I.e Whilst ticket is in 'Awaiting customer Response' status, after 24hrs send a reminder email to customer.
After 48hrs, auto close the ticket
208 votesHey everybody,
We are very excited to announce we have released the ability to create time-based ticket automation rules.
This will allow you to automatically follow up on tickets that have not been responded to for a while, automatically close tickets after a certain period of time, change tickets from resolved to closed, and much more.
We want to thank you for bringing this feature to our attention and helping us during the process of development and design!
Feel free to read the following KB, set up your automations and start saving time: https://support.atera.com/hc/en-us/articles/5914785808156-Time-based-ticket-automation-rules
All the best,
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Network Discovery: Scheduled scans
The ability to schedule discovery scans on an given interval basis (Every day, week, month etc).
Do you think it's a must have feature? Nice to have one?
Please add your specific use case.
323 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
You can read more about "scheduled scans" and additional security scanning capabilities here:
https://support.atera.com/hc/en-us/articles/4755735768860#SetSecurityScan
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Script library
Adding useful, Atera built-in scripts, as well as a community script repository.
317 votes -
Ability to filter devices by last login or last reboot
Ability to filter devices by last login or last reboot
16 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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Search ability on mobile device
Search ability on mobile device
4 votesWe are happy to inform that based on your ideas, we recently released a new version with the option to search a Customer\Device\Contact\Ticket from one place by some relevant parameters (such as last logged user name).
Thank you for your vote!
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Custom Ticket Statuses
Custom ticket statuses rather than just 'Open, Pending, Resolved & Closed'
189 votesHey all,
We're happy to announce we've released the ability to create Custom Ticket Statuses in our latest release.
The way to create those would be by going to Admin > Custom Fields > Tickets and heading into the "Status" field.
You can read more about it here: https://support.atera.com/hc/en-us/articles/215952967-Add-Custom-Fields-#h_01FWXWNGEBY7T18N5YYANJHK69
We plan to introduce more granularity into the behavior of these statuses later this quarter, and to allow you to chose the behavior of the statuses (act as "pending", "resolved" etc.).
For the time being, we hope you and other users can start leveraging the feature with the given functionality already :)
Best,
Yakov
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Install Agent and assign to client AND folder
I'd like to be able to install an agent and for the agent to be automatically assigned to a client and a folder for that client. This would enable me to assign a software deployment task to automatically install applications on a new PC
11 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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Show internal ip on mobile app
Internal IP doesn't show on mobile app
14 votes -
Able to change first page view
Able to change first page view, now it's always Devises
2 votesHey all,
Happy to let you know you can now configure your login page to Atera through "My profile" page.
Here's a relevant KB on how to do it: https://support.atera.com/hc/en-us/articles/360009025073-My-profile
Hope you enjoy this new addition,
Yakov
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Delay Reboot
Would like the ability for users to delay reboot or have some control that they can adjust or delay a reboot. That is so if they are in a video meeting or etc it just doesn't reboot
44 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
Please check out this kb article with the Windows Updates restart options: https://support.atera.com/hc/en-us/articles/5499183257884-Configuration-policies#Availableconfigurations
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Bitdefender integration with Atera
Bitdefender integration.. Need the ability to deploy from within Atera, similar to how Webroot can be.
184 votesHi!
This feature was released! Thank you for helping us make Atera better!
For more details: https://support.atera.com/hc/en-us/articles/5185366386076
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Latest Version in Software Bundles
Software bundles can currently only be created with a specific version of an application. E.g. Adobe Acrobat Reader DC in version: 2021.005.20058, but Chocolatey can always install the latest version.
It should be possible to make bundles that install e.g. Adobe Acrobat Reader DC in the latest version. Otherwise the packages often have to be adapted.
187 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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Agent Dashboard: Adding HDD & SSD Information
Per each device in the report there should be shown the following details:
HDD
Manufacturer
Model
Media type (e.g Fixed hard disk media)
Serial number
Interface (e.g ATA, SCSI, SATA etc.)
Size (in GB) - Exists
Bytes per sector
Partitions
S.M.A.R.T errors
SDD
Manufacturer
Model
Media type (e.g Fixed hard disk media)
Serial number
Interface (e.g ATA, SCSI, SATA, PCI Express, mSATA, USB..)
Size (in GB)
Partitions
S.M.A.R.T errors
Lifetime value (%)
268 votes -
Flag to show if an engineer is working on a ticket
As most helpdesk engineers are working remotely a flag would help to show another user is actively working on the ticket.
182 votesHey all,
We're happy to announce we've implemnted a flag to indicate on technicians working on a ticket!
Currently, it will be visible on the top right corner of each ticket screen.
You can read more about the feature here: https://support.atera.com/hc/en-us/articles/360012450754-Handle-a-Ticket#viewTechs
Thank you very much for the suggestion and for making Atera better!
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Patch Status Report to include outdated additional software (chrome, adobe etc)
Currently appears to be a manual process to locate chrome version number (as well as other software).
178 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
Check out the new software inventory preset under advanced reports.
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Customisable Customer Portal
The ability to customize the design and layout of your customer-facing portal including fonts, colors, and text, with the ability to hide ticket fields.
238 votesHello all,
We're happy to announce the implementation of new granularity and control over the portal!
As part of our new release, you are now able to either hide or set different fields as uneditable (fields such as Status, Priority, Impact and Type) for your users.
To do so, head into Admin > Custom Fields and click the little pencil next to the fields to choose the state fields should have in the portal.
You can read more about the feature here: https://support.atera.com/hc/en-us/articles/211833798#h_01GQMPD38FXA6A1VFCWCCEA0JH
We plan on adding and improving the portal in the coming months, and we'll be sure to update, as our development work continues.
Hope you enjoy this new release!
Yakov
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Azure AD Group Sync
I love the fact that you have the Azure AD integration started and we would love to see you expand on that idea with Azure AD Group Sync capability. Thank you for all of your hard work and effort with Atera!
71 votesHey all,
We're thrilled to announce we've added additional filtering to our Azure AD sync capability.
You will now be able to sync based on Groups and User Types (Members/Guests).
This will allow you to have a more focused and relevant importing process, saving you from importing irrelevant contacts from your instance.
You can read more about the new functionality here: https://support.atera.com/hc/en-us/articles/4409774509714-Azure-AD-Integration
Be sure to reach out to our support team for more inquiries.
We hope you enjoy this new release!
Yakov
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