118 results found
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knowledge
Need the opportunity to imbed HTML or Scripts in a knowledge article
fx for external forms or maybe be able to create forms in the article7 votes -
Customer Portal ready services for client
Hi, at the moment I have manageengine service desk MSP. In Customer Portal my client have possibility to chose ready template for new hired people. Is this possibility in Atera?
4 votes -
16 votes
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Customers should be able to create their own KB articles
Customers should be able to create their own KB articles for a customer-owned wiki of information for their internal use + our use.
21 votes -
Atera Portal Statuses
Users logging into the Customer Portal are presented with all of their tickets by default. So Resolved and Closed tickets show, which has been confusing my users as they wonder why they have so many open tickets.
The default view should either be controllable/customizable, or only show open/active tickets, with the ability to modify filter options to show closed/resolved tickets.1 vote -
Consumables
I and my Customers would love a list of their consumables: Paper, ink and Toner
2 votes -
Knowledge Base Sub Sections
We have created a category for a customer, in that we have various sections, it would be useful if we could have sub sections to organize articles further
7 votes -
2FA QR code
Add the ability to upload a screenshot in the passwords section. A lot of 2FA uses QR codes so having these there would be handy.
11 votes -
OnCustomer Site API Value
OnCustomer Site API Value: dropdown to select True or False for OnCustomerSite
1 vote -
Customer Passwords in Portal
The ability for a contact after signing into the portal to be able to see the stored passwords in Atera for themselve.
4 votes -
public facing knowledgebase without requiring login
The customer portal is only accessible if users login. Most of our customers create tickets by emailing us so they do not have a login.
Please create a public facing KB section that is really public and do not require a login. This is handy for general KB articles not linked to customers like public product KB etc
4 votes -
The ability to export KB articles
Could also be done via API
12 votes -
increase the number of articles shown on preview for each section from 5 to 10.
For the moment it is only possible to show the preview of 5 articles in each section in Knowledge base. If there is 7 article then the costumer has to click on a section then he or she is able to see all the articles beneath that section. I think 5 is very less for the preview. It would be ideal to make 10 title of the articles to be shown on the preview. Please increase the number of articles which are shown on preview for each section from 5 to 10.
3 votes -
Ability to turn off the log-in page for the customer portal
Option to allow anyone to submit a ticket through the portal without signing in. Just get them to select their parent organisation (customer)
1 vote -
Customer account creation
Allow a customer to create a portal account if their email domain is registered to a customer profile. At the moment the technician needs to do this.
1 vote -
On create new customer, Make skip and create button the same colour as the create button
It's not obvious when you hit the optional create contact option when creating the customer how to create and skip.
Make the create and skip button a different colour.4 votes -
Obtain SP 800-171 Compliance
Virtually all companies that deal with the US government are required to obtain SP 800-171 compliance and must ensure that any Controlled Unclassified Information (CUI) stored on 3rd party platforms are also SP 800-171 compliant. Gaining this would allow a lot of companies that deal with government/military to use your RMM tools.
2 votes -
2 votes
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