253 results found
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Alert when Diskspace changes 10 % for example a customer of us deleted 200 GB of Data and we where not informed
Alert when Diskspace changes 10 % for example a customer of us deleted 200 GB of Data and we were not informed, would be nice
We are informed when disk space get´s critical, but not the other way round..
2 votes -
Alert thresold time inmterval should have option to set up with minutes, hours, and days.
Alert time interval should have option to set up with minutes, hours, and days.
we should have option to configure if an alert generate now, the same alert should not generate either next 1hr, 24hr, or next 7 days . presently you have the option to manually configure it through registry of each agent machine, which is not at all possible. if alert time interval is not setup like this then there will be a flood of tickets.1 vote -
technician tasks
it would be great if i could create a ticket/task to a technician without customer contact dependencies
for example if an alert informing a server not connected for 2-3 days . i want to be able to create a ticket to a technician with no customer contact manually or automatically6 votes -
Alerts retainer when finish
Hello,
when tickets are closed can I get alerts when 1 customer finish the 5 hours retainer for this month?
I want to know and I need to send alert for the customer for renew more 5 hours.
Is that possible ?
1 vote -
Update Preset Threshold Items for Software Installed/Uninstalled Events
The existing preset threshold item for the "Software Installed" event has a description of "Trigger an alert whenever new software is installed based on Event IDs 11707 and 1033"
It does this, but it also catches false positives. Other events that are not software installs can also have Event ID 1033. The exact same scenario also happens for Event ID 1034, which is designed to notify of software uninstalls.
Examples:
Event Log: Application | Event Id: 1033
These policies are being excluded since they are only defined with override-only attribute.
Policy Names=(Security-SPP-Reserved-EnableNotificationMode)
App Id=REDACTED
Sku Id=REDACTED
[Machine Name: REDACTED]Event…
3 votes -
1 vote
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combine emails for closed tickets
I would like to suggest that the emails that go out automatically when a ticket is closed be combined into one email that contains the technician response, the notification of the ticket being closed and the survey all in one email rather than 3 separate emails. it can be overwhelming when an end user submits multiple tickets daily and receives 3 emails for each ticket when it is closed.
8 votes -
Remove Item or Add New item to Multiple or all Thresholds at one time
Just as the tile reads it would be really really helpful to be able to remove items or add new ones to all or multiple thresholds at once.
I actually just came across myself having to go to each and every threshold to remove a singe service check from each one. Very time consuming.
Not to mention adding a new check to all or just some and maybe having a check with settings that have to be duplicated each and every time for every threshold.
I think this is a must have to make our workflow productive. The way it…
3 votes -
set event monitor alert type status in Atera different than event viewer status
Currently if we want to add an alert ID to a threshold, the type (information, critical, etc) much match what is in the Event Viewer. We need to be able to set it differently for our Atera alerts.
For example, for detecting potential ransomware, we want to monitor a scheduled task creation, Event ID 4698 and 4700. In the Event Viewer that's an information alert. We would like to be able for that to show up as a critical alert in Atera to get our attention so it's not lost.
Currently the alert level we set in the threshold must…
2 votes -
Can we can setup an alert notification when a new device is added to our account? We had rogue devices get installed and never knew
Hi,
It would be awesome if we could setup alert notifications when a new device is added to our account.We had a couple rogue devices get installed the other day, and didn't realize until we just saw them in the portal.
25 votes -
Allow to RESOLVE Alerts via API (rather than only DELETE)
Currently, the API only allows to DELETE Alerts, but not RESOLVE them.
Please add this ability. Thank you!6 votes -
Date Filter
The ability to be able to filter alerts by date.
1 vote -
Threshold on Microsoft Windows Event log
It would be great if we can add a custom threshold with:
- category: event application
- alert severity: current listbox is ok
+ Level: listbox "error, warning, information, audit success, audit failure"
+ keyword filter (present or exclude)Thanks a lot :-)
+ EventID
+ Source19 votes -
Alert renotification at custom time intervals until alert is cleared
Problem: Atera sends one alert when losing connection with a device. If you miss the alert or get side tracked you are not notified again.
Solution: Allow for an alert to be triggered every <custom amount of time> until alert is cleared.
3 votes -
Mass alert suspension for up to 48 hours
For specific kinds of maintenance we need to be able to suspend alerts on a wide range of devices for up to 48 hours. Right now, it is a very tedious process to suspend alerts and it's only possible to suspend them for up to 5 hours.
Please offer more options for suspending alerts, as this feature is vital for maintenance work.
20 votes -
Costumize Alert Emails
Being able to costumize Alert Email for each alert where you can choose what informations the email should contain. Instead of "Machine status unknown..." you can choose what the alert email should say.
19 votes -
alert when end point checks in
It would be great to be able to set alerts in general or on an ad hoc basis when an end point checks in.
1 vote -
Time Period Delay for Disk Alerts
- Threshold alerts for Disk - All the other alerts have "time period" for delay but for Disk there isn't. Important to have for example delay of 10 mins or else we have to remove it by hand and it takes a lot of time.
4 votes -
Availability Monitoring alters for online and offline
I would like an email when a server goes offline using the "Availability Monitoring".
5 votes -
Hard disk Usage
Hard disk usage: multiple alerts until it is resolved. and then if it goes back under the threshold, it sends another alerts = that is not good.
2 votes
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