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  1. Hello,

    Currently there are operating systems that are out of support (for example Windows 7), but many customers still keep this OS and when new devices are added we often don't see that they have these old OS.

    It would be nice to have an alert which warns that they have this old OS.

    Thank you!

    3 votes

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  2. Ability to create my own threshold alerts without the categories

    3 votes

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  3. Currently, we can only pause the alerts of the monitoring agent which will pause the SNMP device alerts as well. So, add pausing of alerts of SNMP devices

    Some use-cases: device is in reboot-loop or device is in maintenance

    21 votes

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  4. Offline agent Alert: When a machine goes offline, rebooted or something, we get a lot of tickets going offline. We get a 3 dozen tickets and even though they might not be. would be nice to choose the interval of how long a device is offline before sending alerts.

    4 votes

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  5. Now you can only choose if you want sound alerts on/off for both warnings and critical alerts. I would like to see this option to be individual so you can turn off warnings but turn on critical alerts sound warning.

    Or add custom sounds so you can set up a silent sound for a warning.

    3 votes

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  6. Custome Alert Messages to email so we can identify when a server is offline and online again. (Allow status on subject line).

    6 votes

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  7. The internal ticket notes system isn’t really a messaging system as it doesn’t alert the tech of an update. It would be great if Atera would send an email to the tech within this feature.

    23 votes

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  8. File and directory monitoring. The ability to monitor if a file was created,deleted or renamed in a specific directory and receive an alert.

    8 votes

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  9. Alert view: online device status

    1 vote

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  10. I monitor processes that only load once the user logs in.
    The Atera agent activates on startup before login so I get false alerts whenever they turn the PC on or shut it down.
    Could you add a time delay or a setting that only activates the threshold after login and deactivates on shutdown

    9 votes

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  11. Set your alert rules using logical operators like and/or

    176 votes

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    Under Review  ·  8 comments  ·  Alerts  ·  Admin →
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  12. Allow alerts that occur at the same time to be split up and not bundled in one email.

    3 votes

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  13. If an automation calls for a scheduled reboot, the alert system should not alert "machine status unknown" right away. In these instances, it should wait some time (like 20-30 minutes) before alerting. 99% of the time, no alert should occur. If updates fail or a server doesn't come back up after a reboot, an alert should occur since the 20-30 minutes have elapsed.

    3 votes

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  14. When any software is installed or uninstalled from any devices we are not getting any notification emails. Right now it's only creating events but it's not sending email alerts. If these features are available great for everyone. No one monitoring always from Atera. Also right now we can set devices to only one profile. It's great we can keep the devices in multiple profiles.

    1 vote

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  15. If a certain file is created in the customer's folder, then you can create the alerts.

    1 vote

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  16. Monitoring hardware within a system (i.e. battery, memory errors, hard drive errors / S.M.A.R.T. errors, BSoD reports, etc.)

    3 votes

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  17. Create folders for threshold profiles

    2 votes

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  18. Alert: would be nice to set an alert that after a week that a device is down, an alert is created.

    2 votes

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  19. Alerts to be automatically resolved if we delete an item from the threshold profile.

    4 votes

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  20. I cannot believe there is no export yet, on alert page. It is kinda crazy how many info can see on alert page but i cannot export em.
    Someone should create a feature that makes possible to export all alerts i see, by using filters, and export em with date/time when issue started and ended

    2 votes

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