258 results found
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Offline Agent Change Interval
Offline agent Alert: When a machine goes offline, rebooted or something, we get a lot of tickets going offline. We get a 3 dozen tickets and even though they might not be. would be nice to choose the interval of how long a device is offline before sending alerts.
5 votes -
Device check in missed notifications.
It would be helpful to be able to trigger an alert if a device hasn't checked in for a period of time.
E.g., if a laptop has been offline form more that 10 days it may be worth triggering and alert to make sure the agent is installed and functioning correctly. Currently this requires a manual check.
3 votes -
Alerts and ticket creation rules
The current alerting / ticketing regime is not flexible enough. I would like the option to resolve alerts and not have them disappear automatically. Also, I would like to have rule options for ticket creation. I don't need a duplicate ticket for every time a processor gets too hot, etc. It would be nice to have it fall into the same ticket and register it as an alert under the ticket. So I could easily see how many times the alert kicked off. Maybe there could be a way for the user tickets and monitoring tickets to fall in different…
2 votes -
Suppress alerts schedule
Suppress alerts during a schedule. I.e. admins can match suppressed alerts schedule to certain tasks e.g. backups (when resources utilisation is often peaked and causes many alerts).
17 votes -
Do not alert for scheduled reboots
If an automation calls for a scheduled reboot, the alert system should not alert "machine status unknown" right away. In these instances, it should wait some time (like 20-30 minutes) before alerting. 99% of the time, no alert should occur. If updates fail or a server doesn't come back up after a reboot, an alert should occur since the 20-30 minutes have elapsed.
4 votes -
Windows Old version alert
Hello,
Currently there are operating systems that are out of support (for example Windows 7), but many customers still keep this OS and when new devices are added we often don't see that they have these old OS.
It would be nice to have an alert which warns that they have this old OS.
Thank you!
3 votes -
File and directory monitoring
File and directory monitoring. The ability to monitor if a file was created,deleted or renamed in a specific directory and receive an alert.
9 votes -
Technician email alerts from internal notes
The internal ticket notes system isn’t really a messaging system as it doesn’t alert the tech of an update. It would be great if Atera would send an email to the tech within this feature.
24 votes -
Ability to create my own threshold alerts without the categories
Ability to create my own threshold alerts without the categories
3 votes -
Individual alert options
Now you can only choose if you want sound alerts on/off for both warnings and critical alerts. I would like to see this option to be individual so you can turn off warnings but turn on critical alerts sound warning.
Or add custom sounds so you can set up a silent sound for a warning.
3 votes -
Custom Alert Subject for email.
Custome Alert Messages to email so we can identify when a server is offline and online again. (Allow status on subject line).
6 votes -
Alert view: online device status
Alert view: online device status
1 vote -
Complex rules for alerts generation
Set your alert rules using logical operators like and/or
179 votes -
Threshold - Create alert when process is not running
I monitor processes that only load once the user logs in.
The Atera agent activates on startup before login so I get false alerts whenever they turn the PC on or shut it down.
Could you add a time delay or a setting that only activates the threshold after login and deactivates on shutdown9 votes -
Alert email bundles
Allow alerts that occur at the same time to be split up and not bundled in one email.
3 votes -
Notification Alerts
When any software is installed or uninstalled from any devices we are not getting any notification emails. Right now it's only creating events but it's not sending email alerts. If these features are available great for everyone. No one monitoring always from Atera. Also right now we can set devices to only one profile. It's great we can keep the devices in multiple profiles.
1 vote -
Alerts opened when a file is added
If a certain file is created in the customer's folder, then you can create the alerts.
1 vote -
Alerts to be automatically resolved if we delete an item from the threshold profile.
Alerts to be automatically resolved if we delete an item from the threshold profile.
5 votes -
Monitoring Hardware in a System
Monitoring hardware within a system (i.e. battery, memory errors, hard drive errors / S.M.A.R.T. errors, BSoD reports, etc.)
3 votes -
Create folders for threshold profiles
Create folders for threshold profiles
2 votes
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