Ideas and Feedback

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  1. You should be able to pause alerts for drives specifically

    1 vote

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  2. Hi support,
    I think it could be nice to have the possibility to mark what kind of a part threshold can send email and what no.
    For example: hdd usage over 90% sends critical email alert, but cpu temp over 70 for a couple of time not.

    3 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  3. Currently with failed password alerting we are flooded with alerts, rendering the tool almost useless. I dont care about when a legitimate user mistypes there password a few times, it happens multiple times a day across our Atera instance. I only care about programmatic failed attempts. I want the bar to be high, like 100 failed login attempts in an hour. Or better yet, customizable. Then I know I need to take action.

    4 votes

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  4. Allow setting up of alert notifications to clients via email. We have requests from clients to receive device alerts on email, it would be nice to have a feature where you can set up a mail alert and recipient. We have been able to get some sort of notification via some custom automation rules, but this does not come close enough to be viable for customer use.

    We are able to do the above with comodo......

    2 votes

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  5. Possibility to edit the time intervals that triggers alert for IO, bandwidth and services alerts. Like this already exists for other alerts...

    1 vote

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  6. Would want to receive an alert if a new HyperV or VM is installed on a device.

    2 votes

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  7. We want to monitor all critical event logs but we do not want to receive alert emails from them. Other alerts like when devices are offline should generate an alert email but not event logs.

    Like this it would enable customers to centralize their event logs in Atera.

    4 votes

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  8. it would be nice if atera could fix errors on its own. search the event logs for errors and solve them on its own or at least suggest solutions using Microsoft KB articles.

    4 votes

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  9. Add Integration Monitoring of Email-Notifications from different Devices, likewise "Checkcentral" for example. We monitor Backupjob from different systems with different Software. The Software send only Mails, when the Backup-Job is definitly running OK, otherwise the Monitor shows failure.

    3 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  10. Hello, i am wondering if there is a way to create an editable pop up notification / warning or tip when a ticket is received.
    the idea is to allow for a technician to receive a ticket, and if there are some unique or special client requirements, the pop up will automatically open providing the information we have set for that client

    1 vote

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  11. Drive usage by percentage only is not terribly useful given the wide variety of current storage capacities: a 'data' drive may hold multiple TB, whereas an older/cheaper SSD may be 256GB or less.

    Please add and AND/OR type statement to allow for multiple conditions in an alert, so we can specify a warning or critical alert based on relevant criteria, without having to create separate profiles for each type of device.

    3 votes

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  12. Since moving to 100th percent for disk threshold checks, we now get a great many more alerts/resolves as storage bumps against the threshold. Was never so frequent when checks were whole percent.

    Can we either go back to whole percent, which was perfectly adequate or revise the threshold checks so it doesn't generate so many alerts. Option 1 is simpler but if there's a valid reason for measuring disk usage at 100th of a percent then it needs a "resolution" threshold as well.

    That is, above 90% warning alert but needs to drop below say 85% before the alert is…

    4 votes

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  13. Alert for AV definitions and status not only for Bitdefender.
    You are showing the AV product on the device already but you dont have alerts for all products.

    2 votes

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  14. would like to be able to monitor websites without html content.

    1 vote

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  15. I would like to be alerted if unexpected ports are opened on the company firewall, a very simple pen test that scans a specified public IP (or URL) and checks if any non specified ports are open. It would be an automatic scan that runs once a day.

    2 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  16. For our maintenance we need to be able to stop alerts customer wide. Right now it is an extremely cumbersome and limited function that needs to be extended. Your competitor has had this feature implemented long ago and we are considering switching back to them because of this issue.

    2 votes

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  17. We'd like to create a separate alerting option, and logic for "Device down" category. We'd like to specify a different e-mail address for that condition, as well as configure a reminder alert until the condition is resolved, or the alert is manually resolved.

    1 vote

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  18. Whether I'm under customer alerts or all alerts there are filters, but we are missing a filter by agent. This could be done just the same as the advanced device filters. We collect so much data on alerts but there's no way to see all the historical alerts for a single machine.

    1 vote

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  19. Would be good if you can select more than 20 alerts to resolve, maybe have a ALL alerts to be resolved.

    If you have 1000 of Alerts, you have to scroll down the screen and then go back to the top of the screen and select ALL

    1 vote

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  20. There should be an option to set number of occurrences over a time span for event log alerts.
    for example I don't want an alert unless the event happens 5 times over the last x number of minutes

    1 vote

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