Ideas and Feedback

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  1. Ability to monitor user profile disk. With our customers, user terminal server, rather than them use their C drive, each user gets allocated a disk, 5GB and then that they can log into use diff terminal server. Would like to be able to set up some alerts

    1 vote

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  2. Option to modify the timeout in which an agent hasn't established communicatio via the Admin portal. Currently, the only option is a manual REG change on each computer.

    5 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  3. It would be handy if there was an option for sending out emails for Informational alerts.

    1 vote

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  4. We can setup custom alerts for Event ID in thresholds. The problem is that when setting up the alert, the level has to match what is in the windows log. For example if we setup an alert for the Event ID 4672 for a user being granted admin rights. In the event viewer the level is "informational" so we have to setup the alert in the threshold as informational to match. It would be great if we could assign the Atera alert to Warning instead of informational. That would let us have that red flag warning that they may be…

    1 vote

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  5. Event By Source could be very powerfull if you add the possibility to define a filter ID (Events to Exclude (comma separated)) like there is in Event System. In this way is possible to receive alerts from specific source in any case and decide if any specific event ID can be ignore.

    For example:
    - Category: Events By Source
    - Source Folder: Other
    - Custom Folder: Directory Service
    - Event Severity: Warning
    - Source Names or Event IDs: Microsoft-Windows-ActiveDirectory_DomainService

    • Events to Exclude (comma separated): 3041

    In this way I get all warning alert releated to Directory Service but ignore only…

    2 votes

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  6. I have a remote client with spotty internet, and the Atera agent thinks it's a system down many many times a day. Would be great if the did not respond timer was adjustable, to 8 or even 12 hours. Would save my inbox.

    1 vote

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  7. Add the ability to create a threshold item such as a Powershell script that can generate alerts based on whatever value the script returns. I have a lot of custom monitoring going on in the RMM program that I am currently using and it will be difficult to figure out how I will continue that monitoring if I choose to make the switch to Atera.

    1 vote

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  8. Set an alert schedule for different customers/The ability to automatically snooze alerts for certain periods of time each day.

    This has been a slight issue for us due to patch management causing high CPU and Memory usage alerts to be created so we get lots of alerts overnight.
    It would be nice to be able to snooze these for particular customers but to be able to do it automatically or on a schedule.

    4 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  9. Add the option to make a threshold item to alert if a service is On.

    7 votes

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  10. New pop-out (top right of screen) shows Server Name but does not display Customer Name.

    7 votes

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  11. The possibility to exclude an alert on an hardware by only clicking 'IGNIORE'

    Sometime the alert is not acceptable for some hardware and this alert comback every day.

    3 votes

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  12. When we onboard new systems, we typically want to make sure certain items have been configured (such as the Remote Desktop port changed from the default settings of 3389). It would be nice if we could create an alert based on a value in the registry. That way we could check if the default port has been changed after a new machine has been set up or if it is still using the default port. An alert would be triggered if it didn't match the particular value and a ticket could be created.

    2 votes

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  13. Ability to have the expand all for alerts information as a default instead of clicking on it all the time.

    1 vote

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  14. Alerts automated to tickets: We have alerts set up in a way that we want to make sure our servers are always running. We want to know when they stop.
    Want to be able to have ticketes from alerts set by: specific type of alerts, specific devices and also for information alerts.

    1 vote

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  15. more health sensors for microsoft exchange - we hade some failures in exchange an in the dashboard (exchange) everthing looks good.
    we need more microsoft exchange sensors also for exchange in cluster mode.

    1 vote

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  16. Need a new threshold type where you can compare the previous value to the new value and alarm based on a delta.

    I.E. on a WAP if the number of connected users drops by a value or a percentage

    2 votes

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  17. As it stands, Atera offer pre-set Alerts. However, you cant change the severity of these unless you delete them and set your own up. This is time consuming. It would be great to change the severity of pre-set alerts that Atera have created.

    1 vote

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  18. It would be really good if we could tackle issues on a preventative basis. Such as if the C: is getting full, Atera would notify the user directly with an email or alert to inform the user that their C: is nearly full and to look to clear out space. Rather than notify IT who then notifies the user.

    1 vote

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  19. Would it be very useful to set up an automatic resolution of alerts? Every morning I find over 150 alerts but they have already been resolved automatically. So I don't understand if there really is a warning or not.

    1 vote

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  20. Need to get atera alerts to not group multiple alerts into one email and/or at least allow you to turn on/off grouping of alerts.

    This is required to create separate tickets from these alerts feeding into third party ticketing systems.

    1 vote

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